Heritage Management Services Inc

My mom is currently a resident at Orchard Pointe at Surprise and overall things have been great for her. During the tour, mom said that she didn't need to look anywhere else, she felt warm and safe there. She says if you can't stay at home any longer, this is the next best place to be.

We were looking for an Assisted Living facility that provided an adult day program so that the family could have a break at least once a week. We looked at a couple of the locations in our area and, at the time, Benton House of Tiffany Springs offered an adult day program. My mother participated in the program, and she loved the facility, staff and would socialize with the residents. With her doing so well with the program, the family felt she was ready for her independence, and she would no longer have to feel bad that she was depending on family to care for her. Benton House of Tiffany Springs took time to work with the family members with tours of the facility and to view the rooms available to pick from. They collaborated with my mother’s long-term care insurance and provided all the information for us. They made the transition easy for the family and my mother. My mother felt right at home and adjusted right away. There are options on the menu for the residents to pick from for the three meals of the day. The chefs are great cooks with great personalities. Her room is always clean. The staff treat her as family. Our family is so grateful to the staff and knows she is well taken care of. The management sends the family emails to inform them of all events and invites the family to attend. They notify us right away if there is a health concern with my mother. It is hard for families to have to make the decision to place a loved one in an assisted living facility, but our family highly recommends Benton House of Tiffany Springs. Our mother is doing great there, and she loves the place and loves the staff. All of her visitors, she tells them how nice everyone is and how much she loves her apartment.

They genuinely care about their residents. My mother was very happy there.

The facility is very clean and in good condition. The providers are very kind and hard working. They answered all of our questions and were enormously helpful all along the way as Mom transitioned from her home, hospital, rehab, and ultimately to assisted care within a 3 week period. We will see how things are over time, but the first week has been good for all.

Great communication especially with the nurses and care givers. A lot more activities and interaction with the residents and the employees than other places.

My Mom feels safe and has made many new friends. We love it that Mom is safe. She also has her dog with her. The apartment is just the right size. She enjoys having her meal with friends

My mother-in-law and I toured a number of assisted living facilities. She ended up living in three of them over the past two years and I was concerned whether or not we would ever find a place she would feel at home. We took the tour together at Benton House and immediately said “sign her up!”. Three months later she reports being happier there than any place she had previously resided. Benton House is a smaller facility and has a very homey feel. The staff has been great and work very hard to meet the many needs of the residents. In addition the staff have been easily accessible on the occasions I have called or visited. [name removed] is finally at home in a warm friendly and safe environment. She is treated with the dignity she and all the residents deserve. I and her family are at peace knowing she is being cared for. Benton House has been an answer to prayers.

The staff is always in contact me. They are so kind to me and my father. He stays very busy there and I love that. The activities there have helped him create friendships which is good because he is very social. He seems so happy. I would absolutely recommend Morningstar to others!

My mom is very happy at Orchard Pointe in Surprise. Within the first 6 months of the move, she received a dementia diagnosis, so my family is very glad that she is getting the help she needs. However, the cost of board minus the care add on went up twice in 4 months and she celebrates her once year anniversary there next week. Admin is non responsive about my inquiries about the rate hikes.

Note that the 3 on #8 is related to the memory care services. This is a much smaller section of Morning Star and I believe l the costs related to running a top notch assisted living center impact memory care. I recently moved my father to another facility which is 100% memory care and a smaller facility. It saves me thousands annually for similar if not better care.

The staff is all wonderful and have been great as I live out of state. Always receptive and helpful when I call. Food seems to be an issue according to my mom in regards to variety. Yet, trying to please all residents is a challenge. I do wish I had an opportunity to communicate with staff via email yet can call.

If a friend asked, I would say it's a beautiful, clean facility with a warm, friendly staff. And it's affordable. I picked this community for the reasons above, plus it's near to our home in Platte Cit.

I was very pleased with the care that my loved one received there. Everyone was friendly and helpful. The facility was delightfully decorated and his needs met.

When I went to inspect the property to see if it would work for my dad, every staff person knew all the residents by name. So yes, I would definitely recommend it to someone.

The staff is very cordial/caring. Communication with the family is good. All went well with the move in process. The meals generally okay. I would recommend this facility to others.

My husband was only there 5 days and he passed away . However, in our short time I was amazed with the service and attention we received - such a wonderful loving atmosphere - I wish we had found it sooner. From the initial tour of property, answering all my questions. The staff could not have been more caring and concerned. Everyone went out of their way to learn our names and talk to us to learn a little something about us making me know I made the right choice. Our facility had an activities director and she had 2 other people assisting her. There was also entertainment few times a week. I have told everyone I meet that find themselves in the of this type of facility about Morningstar. Told my friend in Billings MT and she told someone - that person actually became a resident. My only complaint - I did not find Morningstar sooner - truly believe my husband would have had a little more time- at least better quality - rather than sitting in a hospital where they made it clear he was not a priority due to his declining condition

What our family likes the most about this community is just how helpful everyone is there and the overall atmosphere of the community is very inviting. We would recommend this community to other families based on our experience.

I would recommend them. The staff was very attentive and helpful to the family as well. The food was good and they had great activities for the residents. They had monthly activities that the families could attend also.

It's wonderful to go into the buildings and see the same staff with very little turn over. This makes it great for the residents and their needs. Staff are wonderful, caring, respectful and put the needs of the residents first.

If we could give Orchard Pointe at Surprise a 10+ we would! We absolutely loved the experience! Unfortunately passed but Orchard employees still like family, and we would recommend this community to other families