Heritage Management Services Inc

The director that was previously in this community Sheryl was wonderful. Since the new director came in things have changed. The housekeeping isn't getting things well cleaned. The activities director could provide better services to the residents. The chef is wonderful he makes fresh nutritious meals.

Dad stayed at Fountain View Memory Care for a year and a half. As is anywhere, there were pros and cons. Pros- Most Staff was friendly. Appeared to like their jobs. Meals were healthy and nice variety. Dad would say it was edible. Had a number of activities for residents. CONS They do not clean under furniture. Dad had stuck several items under his chair. Food dirty napkins Christmas ornaments etc. Dementia patients can and will hide anything and everything. Why on earth would checking under furniture not be part of housekeeping weekly responsibility? House keeping is not good at all! Several loads of laundry were turned pink more than once. They did pay to replace after I complained but come on. If you're taking care of my Dad you should be wise enough to know how to do laundry. Dad preferred to eat in his room. I would arrive at 2 or 3 for visits and his plate would still be sitting on his table. Not good for a person who has high risk of choking. He should have been checked on frequently and while doing so, get the dirty dishes removed. Caregivers can not force residents to do anything However they can encourage residents to participate. A simple "Time to play Bingo" is all he needed. This staff could not or would not get Dad out of his room. He sat in his room, day after day when he needed activities to keep his brain from stagnating. From day 1 in his new Memory Care home they have had him out of his room and participating in activities every day. His depression is gone and he is happy again. Staff playing on their phones while my father sat in a wet depends. Why they even allow the phones to be brought on property is beyond me. Phone playtime (by caregivers) was seen quite often. They itemized any extra service and added the fee to the bill. Fine for some I suppose but we're not talking a variation of pennies. An average of $1,000 more a month. Ask to see the extra fee list. Was Dad abused. No. More like neglected. It could have been a lot worse. Then again, compared to his new Memory Care home, Fountain View could be A LOT better. Office staff needs to get up and out of their offices and go see what is going on at the frontlines with their residents and staff. I am an In Home Healthcare provider. This is all right up my alley. I do NOT recommend this facility.

Initially I was very pleased with the facility. They have now gone through 2 Directors, corporate came in and got rid of any sodas for lunch or dinner. They no longer serve waffles for breakfast and pancakes once in awhile. One morning the chef didn't show up for breakfast. For $[price removed] a month I would think if my mother wanted a soda she should be able to have one. When she pushes her button, it takes forever for a caregiver and I have gone upstairs and observed 5 caregivers just sitting around.

It was an absolutely awful experience. They forced my mom on hospice to stay because they did not want to do the work to give her care which she paid dearly for then they kicked her out. She's no longer even on hospice. They were just plain lazy uncaring and not empathetic their care was so awful they didn't wheel her to the dining room half the time either

My Mom was previously a resident at Benton House of Staley Hills. I would never recommend this facility to others. They misled us to believe that my Mom would do well in Assisted Living and that if she required more care, they could provide it. They left Mom sitting in her room without any assistance and within 2 weeks they stated that we needed to move her because they could not care for her. When I questioned them about being told they could provide additional care, as needed, they told me no one had told us that. I proceeded to look for alternative placement and the following week, I found my Mom sitting in her own feces. She had been sitting like that so long that she had begun itching and had feces dried under her nails. I would never recommend this facility to anyone looking to find care for a loved one!! After moving my Mom to her new placement, she has participated in rehab and has recovered to the point that she was able to move from Memory Care to an Assisted Living Apartment. She is no longer using her wheelchair and can take care of her needs, independently, on most occasions. She is making new friends, helping staff with activities and going into the community with the facility. I cannot state strongly enough that I would never consider Benton House.

The staff at Benton house work outside their scope of practice and do not work from a holistic approach to care with the dementia patient and their families. Training is desperately needed to elevate the basic knowledge of the Alzheimers primary diagnosis and the progression there after; to better prepare and care and/or assist quality of life from the beginning stages to the end stages.

I would not recommend. Promises made to get the individual in and then promises not carried out.

This place is not for a family that cares for their loved ones. The memory care unit is JOKE. Time and time again they proved their inadequacy in caring for dementia patients in their "memory care" unit. This is one of the most expensive nursing homes around the Jackson County area and we thought it was great. Turns out it is just new and will soon have a bad reputation. The nurse argues with families and patients. My 93 year old 100 lb grandmother was sent to the ER for being "combative" because the nurse continued to argue with her instead of deescalating the situation. When we moved her to Villages at Jackson Creek, we found out we were not the first to have been kicked out of Benton House because they are not an adequate facility to handle dementia/alzheimer's patients. Please do your research before deciding to go with Benton House. It was hard on my grandmother to move and I blame Benton House.

This place is not for a family that cares for their loved ones. The memory care unit is JOKE. Time and time again they proved their inadequacy in caring for dementia patients in their "memory care" unit. This is one of the most expensive nursing homes around the Jackson County area and we thought it was great. Turns out it is just new and will soon have a bad reputation. The nurse argues with families and patients. My 93 year old 100 lb grandmother was sent to the ER for being "combative" because the nurse continued to argue with her instead of deescalating the situation. When we moved her to Villages at Jackson Creek, we found out we were not the first to have been kicked out of Benton House because they are not an adequate facility to handle dementia/alzheimer's patients. Please do your research before deciding to go with Benton House. It was hard on my grandmother to move and I blame Benton House.

I was here for a tour, and after waiting an hour there wasn't anyone there to give me one. The lady at the front desk was rude and on her phone and couldn't answer any of my questions. If they don't have time to answer questions, they won't have time for my family member. There was no administrator there and there wasn't any nursing staff I would talk to. Very disappointed and will not be back.

My husband and I stayed at Orchard Point from [dates removed]. It was awful, therefore we were just there for 7 long weeks, and out of there everyday for a minimum of 6 or 7 hours. It became extremely expensive because the food was inedible. I once asked for 2 slices of french toast and they give me one slice cut in half! So, in addition to being forced to pay for 6 meals daily, we had to buy food and eat out a lot. The caregivers were, by and large, sullen, and took forever to get to assist my husband. We were told the staff knew how to use a hoyer lift -- they didn't, my husband had to show each and every person multiple times. They were careless with how they put in the seat to the wheelchair, and because he was paralyzed he didn't feel that it was in wrong and so got 3 huge and horrendous bedsores, which became infected and contributed to his death. The management yessed us to our face, and did nothing to help the situation when we complained. I give this place a MINUS 10 stars.

Beware! Make sure to check their record with health department and adult protective serves and Glendale Az police dept. Ask about employee turn over and resident turn over, it is high! Lots of fluff, the place looks nice, don’t be fooled.

Caution! I assisted my sister into this location for the 30 day step down program after she left the hospital with a broken ankle & knee. Her 2nd night there she had a fall which was no fault of Benton House. What followed was a nightmare! She fell at approx 3:00 AM, the nurse was notified and the family was not. She was told that she would be taken for X-Ray in the morning. She never was. Later when she needed help for the restroom the person told her hatefully that she could & would get up on her own. She frightened my sister and with much pain she managed. No nurse checked on her the next day until we had made several calls. My young nephew went to visit and discovered her in immense pain. By the time WE called an ambulance & got her to the hosp. 15 hrs had elapsed. She had a shattered shoulder and broken wrist. After more time in the hosp she went to a nursing home & it ended up being 8 wks before she went home.