LCB Management

It's a beautiful place, but the food needs much improvement. The staff are very helpful.

They are very kind to my parents. The location is perfect. The facility itself is clean. However, they gave my father my mother's medication's. Likely, this caused him to have a blood sugar of 36. Put him in the hospital for several days. I've asked him to look into it and see what happened. I have not heard back. I don't feel like it was taken quite seriously. They also ignored the fact that he appeared very lethargic before he went in. Told my mother not to worry about it that he was fine. It was just coincidental that they noted several days later that they made the mistake and mentioned it to me. Again, don't feel like they've taken this seriously could've caused my father his life. It is very expensive to keep my parents there. I would expect more attention to detail. Also would expect that if they were looking into it to find out what happened that they would get back to me.

Staffing seemed to be a big issue. Chronically understaffed across the board. Most staff was kind and friendly, but some could be rude or unhelpful because of their own frustration with being overworked and not having enough support.

In the beginning it was a 4 and the cleanliness ,activities and food quality is what got our attention. I would recommend it

The over all experience was good facilities are fine aids are hit or miss. Food was not consistent due to staffing issues. And at times served cold. Care Plan was decent but not explained in detail. Did not receive an " Orientation package" had to find a lot of stuff put on our own. Plenty of activities if you wanted to engage. Response time on inquiries was slow at times.

Ask a lot of questions when you first move in because the orientation is lacking. And until they get their food service situation worked out it is not worth the money that you're going to pay for a location that includes food. My mother has spent just as much on groceries as she would if she was still living at home even though her monthly rate includes three meals a day.

Had some issues with the staff about my mom's meds. The food was good and it's a nice place!

Admin staff is missing (to be hired), out on leave, new, or covering from other properties leading to confusion or referrals to other team members. Very few longer tenured admin folks. Perhaps there is high turnover in this industry due to stress? Perhaps the Executive Directors need more administrative support? All staff and employees are polite and friendly but not as efficient and timely as I would expect for an upscale Residence in this location and at this price point.

The facility itself is very well maintained inside and out. Lots of beautiful outdoor space with seating areas to enjoy the nice weather. Staff is really nice, very friendly. They made an effort to get to know my father right away. At times, they need to be quicker to respond to emails.

Welcoming building layout, love the lobby as you enter the building which is a common meeting place for socializing and events. Very clean and grounds are well kept. Lots of activities. Price fit our budget. Centrally located right off highway.

With the change in administration, the facility lost many of their seasoned employees. Services started to go down, and incidents of both Covid and bedbugs picked up. The administration was unwilling to address many of the issues that my cousins asked them to address about my mother's situation, and therefore we choose to move her to a different facility. The new administration seemed more focused on profit than the health and welfare of its residents.

Things didn't work out well at Fieldstone. [name removed] was an aggressive, combative resident that required more than Fieldstone was able to handle. They were kind it just didn't work out

Beginning process was ready to be easy I feel like the issue of staffing and scheduling for home health aides was not great. The first month to six weeks was really quite hit or miss with the service we were not getting responses back from the director or the nursing staff which made it difficult to help my parents transition. The dining room has been really great they're not completely fully staffed but the people who work there are wonderful and my parents have been happy with the food. One thing that kind of is an issue with their programs are offered and sometimes they're canceled more often.

Father was on the memory care floor, and I can only speak to that. Staff turnover was rampant and grouping all of the individuals on the memory care floor together for all meals and activities only worsened the dementia. It's not that I wouldn't recommend memory care. I just felt it was too broad of a spectrum for 25 or 30 individuals… Some with severe dementia some with minor dementia

The staff is mostly friendly, and tries to do their best, but there doesn't seem to be enough for the residents. Often there are long wait times when you request aid. The facility is mostly kept clean and orderly, and usually decorated nicely for holidays and events. The grounds are lovely, very nice to take loved one outside in good weather. Recently paved roads and parking lots and new windows are going in the apartments. Recently we've had issues with the A/C not working, laundry machines not working, hot water not working, the elevator not working, and at this moment plumbing is not working. For the price they expect people to pay, these kinds of issues are really just unacceptable. It's not enough for the building to look nice, everything needs to work! For families whose loved ones are mostly independent these issues might not affect them as much, but the more help you need the more difficulty you would have here.

They told us these're fully prepared to accomadate my mother's gluten free diet- not true at all. Chef reportedly was never notified and they still don't have it right and are not helpful with it. Director and nursing director have not responded to to texts or emails- disappointing.

We needed more orientation as to how things actually worked, especially after my mother in law got sick with the flu and was showing some confusion. Care was not provided by the residence staff, but had to be coordinated with a local VNA. We had no idea. Then we needed help getting her to take her meds, but didnt realize we had to set all up. One med had to be crushed which the staff weren't allowed to do and my mother in law didnt have the hand strength, so we had to take care of that as well. My mother in law has time blindness and has had this all her life. She's always had her own system of reminders, but this is no looking working. We need someone to alert her and make sure she gets to meals and at least one activity per day, but this keeps falling through the cracks. Missing meals is not ok. Having to call the front desk to remind them to go get her is another thing we shouldn't have to worry about. But they have been very responsive when she presses her emergency button, the staff are always pleasant, the facility is spotless, rave reviews on the food, and they have been responsive to our concerns, but a more thorough orientation for the family would have saved a lot of angst. And the place for mom staff were amazingly helpful in finding a suitable place that met all of our criteria - nearby, could be short term, allowed mother in law to take her dog with her, affordable and with an open bed. I would highly recommend a place for mom.

My mother moved from Florida to The Residence in [date removed]. She unfortunately had a small surgery done in September that caused cascading medical issues that led to multiple hospitalizations and eventually necessitated Hospice Care in late November. She died in early January. My initial impressions of the Residence were positive. Very new, clean, friendly residents and staff. Good food. As my mother’s care needs grew, my interactions with the nursing staff increased. I experienced incredible amounts of frustration trying to get the nurses to do what the doctors had ordered. I had multiple meetings with the director of the facility and the head of nursing to discuss issues/lies/mistakes. I was promised the facility could handle Hospice care but still my mother’s last weeks were frustrating and difficult. I will end by saying the lowest paid staff at the Residence were wonderful. They were incredibly loving and caring. I thank them for their care.

The rate is excessive and they have raised the rent $[removed] a month since she moved in, even though she needs less assistance now. Several residents have had to move out due to similar rent increases

Very clean place - looks awesome... but very very short staffed on the regular and the advertised menu is never what they really get.. Checks every 2 hrs. at night were not being done. :( We pulled her from Maple Ridge due to the lack of proper care. The place is ok for folks that need just basic supervision... nothing really more than that.