Spectrum Retirement

My Mom has been living at Westbrook, in memory care for four years now. The whole staff has been wonderful from the start! They expect residents to do all they are capable of doing, which I think, makes the residents feel more capable. They are respectful and caring to everyone, the residents and their family members. When the pandemic hit it was so hard not be able to visit! Prior to covid, my siblings and I visited once or twice a week on different days. Once everything closed down, we would call often and speak on the phone and the caregivers were always willing to answer questions or update us. Even though they were more busy because of the pandemic! I don’t know what we would have done without the whole mc staff!! There is no way we can show how much gratitude and thankfulness we have for the wonderful caregivers and staff at Westbrook memory care!

I found it to be a very good place for my loved one. They take care of her well. She seems to be happy. They try to encourage her to participate in activities. Mostly she declines, but they do make an effort to get her involved. They go in daily and make sure she's bathed, and they take her to the common area for meals. She's well taken care of and attended to. I would definitely recommend them.

We toured the Palos Verdes facility today and were very happy with the facility, activities and dining experiences offered. Our tour guide was amazing, very welcoming and informative to us and very kind to every guest we passed. After reviewing several different facilities over the past few weeks, this is absolutely at the top of our list.

It has been a great experience for me. The people and apartment are great. The food is pretty good. The staff communication is great. They listen to what the resident's have to say and fix things quickly. They are very helpful.

Met with [name removed] to tour the property and was blown away how beautiful and updated it was. Everyone was very friendly and it seems like the perfect place for my mother-in-law. Very impressed :)

I would absolutely recommend Palos Verdes to anyone looking for a clean, caring, and affordable place for a parent. The staff is fantastic and [name removed] went above and beyond to assist us during this difficult transition. If you are looking please take some time to tour this facility, it really is exceptional.

Sales Representative was very pleasant and showed us everything we were interested in. Facility is very clean and bright and in good condition. We were very positively impressed and are eager to have my father move into this facility.

Rigdon Farm is beautiful and feels like home. The people I met were very helpful and friendly. The location is great. Their free bus has a ramp for whichs. My only concern is that the rent is only locked in for one year.

[name removed] is a wonderful person. Super knowledgeable, friendly and warm. Although my Aunt wasn't accepted here, Im highly considering for my parents as an Independent Living option.

[name removed] the sales representative provided a thorough and detailed tour of options for my mother and I. She showed us two bedroom apartments, explained layout, views and even the sun position and made sure to understand my mom's wants and needs. After viewing apartments, we toured all areas of the property and [name removed] went over every detail. The facility is beautiful and everyone is so friendly and my mother ended up going back and reserving the 2 bedroom apartment today!

I have already referred people to the community. This was the only place that gave me space when I wanted to think about the community. There were friends and past employees that had all good things to say about the community. This was a wonderful addition.

[name removed], the tour guide, was very thorough and did a great virtual tour. I was able to see the residences and facilities very well on Zoom. She explained everything in detail and answered all of my questions. She was very patient and caring. She sent information for us to review and didn't pressure me to make a decision. Overall, I was very happy with her presentation and with the facility.

I went to Palos Verdes with the intent to cross if off my list as possible places for my mom. Instead, I quickly become convinced it was the perfect place for my mom to feel safe, make friends, and get involved in a variety of activities that would help her enjoy the years she has remaining. Palos Verdes is clean, the activities are well-thought out, the employees are friendly and caring, and it almost has a resort-like feel. Not only did I not cross Palos Verdes off my list, but my mom now lives there and is finding a new and fulfilling life.

Our experience was positive, the meals were good but the dining service was limited due to the covid restrictions. They did their best when it came to the activities but once again it was very limited due covid.

[name removed] did a wonderful job of showcasing all of the community's assets and services. She is so kind! The common areas have a very warm and comfortable fee. I appreciated seeing the apartment models; they are clean, bright and modern. I will definitely be bringing my mom back for a face to face visit next month! Thank you, [name removed]!

We toured the Peoria Palos Verdes yesterday. We were met at the front door for COVID protocols. Then introduced to our guide and taken to a private room for a long discussion of the facility and Q and A session. She was very intelligent and personable and answered all our questions completely. We were then shown two apartments and toured the building and grounds. We enjoyed our tour and were very impressed and will certainly consider Palos Verdes when deciding our future plans.

I own a local moving company and we frequently go to this facility multiple times a month to move people in and out. So, we work with the staff and are in and out of the rooms moving people in or out. Their staff is very inviting and very friendly. They go above and beyond for their customers and the facility is always very clean and we enjoy going there because of how great the facility is. The customers that we move in and out say nothing but positive things about the facility and how helpful the staff is.

The sales director was very professional and had a personal feel. He showed me absolutely everything and gave explanations along the way. There was nice interaction among the residents. The sales director was patient with all my questions.

The entire staff at Lone Mountain Memory Care have gone out of their way to accommodate my husband and me for over a year. While this was a tough decision and very heartbreaking experience having to put my husband at his young age into this facility, it was the best decision I've made thus far. There were so many emotional meetings I had with the Director, [name removed] where I was rocked by grief, guilt and sadness. She comforted me, referred me to others who experienced this same thing and never once made me feel like I was a burden. She showed empathy while maintaining professionalism. During the pandemic, they have protected my husband and always treated us both with respect, love and compassion! I still get a little emotional due to this huge change in our lives, but he is safe, taken care of properly and especially kept busy with activities! He is always kept active and since exercise and music are a huge part of of Lone Mountain's curriculum, my husband is happy, healthy and safe.

Everything with the staff is good. The personality and communication is good.