Spectrum Retirement

Pauline has only been there a week, but seems to be settling in well. She is out with others and seems to be fitting in. Communication is wonderful. The smoothie they made for her and the other residents was fabulous. The quality and care of care givers seems heartfelt. I think she will be very happy at Westview. The private bath and bedroom are perfect.

My parents resided at Rigden Farm for 8 1/2 years. They enjoyed their home, friends, and activities. The staff at Rigden was always courteous, friendly and willing to assist in any way they could. When my parents started to decline there was additional assistance available that made it possible for them to stay in their home. My husband and I have decided that when the time comes we would consider Rigden Farm or a place like it. It's hard to say the right words to thank the entire staff for their caring ways when the need arose. We are so grateful that our parents were happy there.

Very happy with the apartments in indepedent living. The staff at the front desk are very kind and helpful. The other residents are all very welcoming and friendly. Now for the dining room, not very pleased with how that is ran. Not happy with the service whether you're eating in or having it delivered. Very seldom do they get the orders correct when ordering out and way to slow on serving you when you eat in the dining room. So I stopped using this part of the facility, even though the cost is in the rent. It's not worth the time and aggravation that you go through. Plus you automatically get charged everything and then when they mess up you have to wait months for reimbursement.

Mom likes her room just the right size for her. Their transport service to appointments was very efficient but was limited to a certain day of the week.

We had a great experience with [name removed] who we met with to get the ball rolling, he was terrific. The staff have been great across the board, the people who work in the dining room are fantastic. The facility is very clean and always looks good. Of course, the price is very high for a small apartment but seems to be in line with other facilities. We would recommend this community to other families based on the experience

The facilities are nice, we are in a,2 bedroom unit 2 bath, kitchen. The meals are up and down. Having some problems keeping dining staff. Have a new CEO, just on job this week. Convenient to 2 major hospitals. Maintenance is well taken care of. Friendship is good.

The place is clean, and the people who work there are very nice. I would recommend them to others who are searching for care for their loved one.

We are in an 800-square-foot apartment, which may sound small, but the rooms are surprisingly spacious and the layout works very well for us. The staff is very accommodating and helpful. The fitness center is good, and there are plenty of activities to choose from. We also really enjoy seeing so many couples living in the community, which adds to the overall atmosphere. The food is not gourmet, but it is good. There is a chef’s special each day, as well as a regular menu with options to choose from. Overall, we are very happy with the apartment, staff, amenities, and activities offered.

1. Overall experience - 4 2. Cleanliness - 5 3. Friendliness - 4 (simply because it has been difficult for my mom to break into friend groups there but everyone is very nice) 4. Quality of care - difficult to rate as she is in independent living right now but the Bloom folks are 5 5. Admin staff - 5 great at looking after moms safety, already called to communicate concerns 6. Food - 4 7. Activities - 5 great options although she's not participating in them yet 8. Value for money - 3 a little pricey for independent living portion with no healthcare staff on site and since my mom doesn't participate in activities

Westerville Senior Living was nice. I had an appointment for our tour, but the person who was supposed to take us around must have forgotten, because someone else ended up leading the tour. She was very nice, though. The room sizes were great. My only problem was that I didn't see any outdoor places for people to sit outside and talk. I am also nervous about the elevators. I kept thinking about my Mom being on the second floor and trying to get in the elevator if there was a fire.

My mother was in their memory care section of the facility. The staff were always attentive to ours or my mother's concerns. Based her condition they modified her food to meet her needs(blending) to make easier for to feed her self. The facility was always clean and well maintained. We did have Hospice of the Valley augment her treatment and care which was a wonderful experience working with them. They have two sizes of rooms available in memory care section. We chose the larger of two choices. They do not supply any furniture for the room, so we needed to supply the bed, chairs, desk... after mother passed away we were give a couple of days to clear the room out which was hard at that moment. Overall it was a great place for my mother. She was not there very long. Only about two months

They accepted my mom into the facility then after a week they told me we needed to move her out. They said she needed skilled nursing and they didn't offer that. I had shared her condition with them and they said they could take her but then no. I had to quickly find another place and move her again by the end of the month. Quite frustrating! The place was very nice and comfortable. Wonderful rooms- sunny, nice size.

Very clean environment the staff was outstanding the food was great however because of the lack of employees in the dining hall my dad had to wait sometimes as long as an hour before he got his food at his table a few times he had to leave for dialysis without eating because no one was available to take his order or food order was taken but never received

Mom's experience has been pretty good. She was under hospice care until about a month ago. We are just getting into some of the care issues that Hospice took care of. There are some very good aids and some that are not that great. I originally thought they all had some type of certification and they don't. It definitely makes a difference if you see those that go the extra mile. The nurses are wonderful. The management has changed completely. There's only one person there that was there when she moved in. The majority have left with the spectrum takeover and several have been let go. The place was very clean and then went downhill a bit, then got better when they had a director of housekeeping, but he is gone now and they have one person cleaning the entire place. The maintenance was good at the beginning and after several changes, the gentleman that left recently didn't really know what he was doing. I have been trying to get the toilet fixed going on three months now. The food is pretty good most of the time but the definitely don't gear their menu towards seniors. Originally there was a staffing issue that definitely got better that caused a wait time in the dining room that seems to happen once in a while now. The facility is very nice and offers plenty of activities but because of my mother's hearing and vision, she doesn't get excited about the majority of that.

Mom likes her apartment and the building a lot but thinks the facility is poorly run and is unimpressed with the food. There have been some disappointing lapses in service and the director has been unresponsive on a few issues. Her standards for dining out are Perkins, Golden Corral, and restaurants of that caliber, so it is unfortunate that the meal program is not more appealing. Overall, the location is very convenient and desirable for her and our family, but we will continue to press for more consistent good quality care and hope they will try harder to improve the selection and quality of the cuisine.

The staff in general are nice. There have been concerns with her care, as medications are given incorrectly or not given at all. The food is pretty good, and the apartment size is good. There is a lack of clarity with billing, including misbilled information, and everything is charged. Don't ever ask for help.

A beautiful place and the staff is very nice, attentive. Follow up on details ! Food is excellent ! Mom is happy. Very clean and always smells good and clean. I'm so happy and mom is too! It healed my heart - it was really a difficult transition for her! But once she was there for about a month- it was so worth it!

Staff is great. They keep up the place well but it could be a little cleaner. The meal service takes a long time but I think they like the food in general. The room cleaning is good as is maintenance. They don't do activities and the transport is sort of restrictive for appointments because they don't do activities a lot of activities! They do like it better than [community removed] in Leander and the staff cares more for sure.

Our visit was pleasant and informative. The facility is clearly exquisitely maintained and appointed. Artwork on the walls and in the hallways brighten the mood of the place and the apartments are very nicely set up. The mini-kitchen and adjacent laundry appliances are a very nice touch and appear quite handy and well-thought out. The common rooms, including the lovely greenhouse are bright and appealing. The presentation was thorough and helpful without any sense of strong-arming or pressure tactics. Altogether a great place with helpful staff and administration.

The food is good & recognizable. The rooms is a good size with tall ceilings. The staff is friendly & there is usually someone available to help. The activities are fun, not just sitting coloring or bingo.