SRI Management, LLC

really disappointed in the service provided. Cost was far more than initially quoted.

My husband was moved into Brookdale on Wednesday March 1 2017. On my visit today Saturday I noticed that none of the staff was around on the floor when I was ready to leave. Finally a young lady came out of one of the rooms and let me out and people waiting to get in. There was no supervision on the floor where most of the people were sitting. I wanted to ask a few questions but no one was around after lunch was over.

My husband went in for a month reprieve, after having a stroke 3 months earlier and being hospitalized the whole time. The place looks nice and the AM/PM staff are very good but overnight aides are under trained, disrespectful and dangerous. There were two incidents my husband was left to wfor 12 hours and again for 6 hours on two different days, after repeatedly using his call button for physical h. In only four weeks, I had at least 5 meetings with administration. Some workers were let go due the issues we encountered. I was warned after he settled in by a former employee that it was not a safe place, it was overnight when we encountered these unsafe practices. Financially they promised to wave the "move in" fee as he was only staying 4-6 weeks. However, they decided to charge us anyway and for two weeks stay AFTER he was discharged. After a myriad of calls and emails where I tried to point out their mistake, they have sent our account to collections. i would not recommend this place

My mother lived in this facility for about 6 months. It started out helpful because I was so overwhelmed and needed help but then the facility began to show its true colors very quickly. The staff including the nurses don’t seem to be well educated at all on conditions that are present here- Alzheimer’s, dementia, Parkinson’s. The office staff doesn’t at all seem involved with the residents and are rarely available to talk with about anything (we were in the newly acquired memory side). None of the staff seem to communicate with each other. I repeatedly told them my mom’s allergies and they never noted them. I opted to use their pharmacy but was repeatedly called to go and pick up meds at my local pharmacy because it wasn’t noted in her medical records. With the exception of 1 nurse none of the staff seemed to care about the residents. I was called all the time to go to the facility to talk with mom because of lack from the staff of any understanding of how to care for resident. Terrible

We have not had a great experience at this facility. After a year we were told there would be over an 8 percent increase which is way more than the 3-4 percent we were led to believe it would be. There has been a large turnover in staff to include the executive director as well as the clinical director. Emails to the new directors is not returned and when you call you are told they are in meetings. There has been issues with my family member not receiving meds and meds not being ordered in a timely manner. There are a few staff members that are really trying but too many that aren't. Single room is large with a kitchenette with a full size fridge and microwave. Building is newer and attractive as well as convenient to grocery stores and a local Walmart. Food is average with turnover in cook every few months since my family member has lived there. I truly wish my family member had more money so that perhaps they could make a different choice and live out their final years with dignity and respect.

I went to visit my relative on yesterday took her to appointment.I gathered her laundry together yesterday for her clothes to be washed for today which is Tuesday her wash day.Those dirty clothes are still in her room they didn’t wash them I left word with [name removed] at the desk to tell them to wash her clothes.Last week they let her toilet stay stopped up for 2 days very disgusting.Then the assistant director had the nerve to say you a little frowny today trying to be funny.

Communication was bad once you were a resident and care was no comparison to Weinberg - felt too corporate and only felt comfortable with physical therapy personnel. Too much time spent trying to let up issues. Very much smoke and mirrors. Now wish I had never put my dad at this facility

Communication skills need to be improved from staff to families. Better training of staff and less temp service. More staff for residents to prevent long wait times. Having food brought to room needs to be improved. They are last to be fed and sometimes don't get what is on the menu.

Anthem Lakes at this time is currently going through a major transition. From the very beginning I felt like I never dealt with the same person from sales to marketing director to CNA's. Can't seem to keep staff as a rotation and burnout constantly brought in new faces. Not a good sign. Some employees really tried to put their best foot forward while others seemed more concerned with their phones and not even interacting with patients or like it was definitely a bother to do so. Lots of times it was one person taking care of all these patients because someone called out, during the day and at overnight as well. We came almost everyday and it was really frustrating to witness. It looks like a nice place they all do but I really feel like it's smoke and mirrors. For the money hire someone to take care of your love one at home. It's really sad we just want our families to be safe and one great CNA can't handle all of it. Food is not good every now and then might have a decent meal but not really, unless it's a special event than they really do a nice job but not with everyday eating. Cleaning , if your love one had an accident in their bathroom or got sick in the shower, it would stay there until the once a week cleaning person came in to clean which I had witnessed with other patients while visiting with them and just couldn't believe. If your love one can still walk and talk they may have a chance but if they need help it is extremely limited and will suffer for it in the long run.

The facility is very clean and well kept and the front desk and nurses / care givers are very kind. However, we often felt like we were being dismissed when we had questions or concerns. Our father was in memory care and was given the wrong dosage or medication that could have caused his breathing to stop. The doctor was requested to be removed from his care by his family. He often became agitated so he was heavily medicated and slept a lot which was concerning since he did not eat or drink properly due to this. We expressed concerns and no one took time to make sure he was eating. If he didn't touch it, his tray was taken and thrown away, therefore, his kidney function was affected and eventually was sent to the hospital where the doctor determined his kidney functions were low and he was severely dehydrated. This does not happen overnight. From there he was sent hospice and passed away a week later. I do not think his condition would have become so severe if we were notified earlier about his renal function and the extent of what was happening. Afterwards, the sales representative charged us for the entire month even though he had passed away because we were not able to remove his furniture quick enough to suit them. I'm sorry but when my dad is passing away, I will not be there to remove furniture. We provided the paperwork that stated the dates that he was in hospice but still paid the full amount. The whole experience was very upsetting and disappointing and we did not feel like my father mattered to them as long as he was sleeping and quiet.

No place for a non-compliant senior. Although the sales team will try and spin it like they are capable of handling all situations. Not enough of the right type of experienced personnel. Operating on a shoestring budget. Nice building, but wearing quickly. Food is lower institutional quality.

Friendly management, understaffed drastically. They are not suited to have the amount of people living there with the current staff. Overall, it was disappointing. Sometimes they didn't even get fed breakfast until lunchtime if they were sick and it had to be delivered. She did like the food there and the kitchen manager was nice.

I have lived at the Village of Southlake for over 5 years. It used to be a wonderful place but it has changed in the last 2 yrs since new ownership. Many of the food servers quit & that leaves only 1 server per meal for over 70 residents & that means meals can take over 2 hours. They shortened their workweek to below 40 hours & that means no one gets benefits. The morale at this place is very low among all of the residents & staff. It has caused a lot of stress & anger due to them changing the rules of what we can/cannot do & we have no say. The food quality has gone way down because the new company gets its food from out of state, frozen & it’s not local like they advertise. They have taken away many things which were included initially in our contracts & now charge extra/double for things that used to be included. Living here for everyone has become very disheartening & stressful. At our age we should be able to live in a peaceful environment & this isn’t it.

It's all smoke and mirrors. I do not recommend The Colonnade at Northdale.

There has never been a hair salon nor a gym appropriate for seniors. Transportation is limited and hard to get. But the quality of the food made up for all the shortcomings. But that changed. It no longer feels like we're living in a fine restaurant. With a change in chefs, things are very different. The dining is not available all day. It's open for three meals, but there are long periods where it's closed. Good luck finding anything healthy. The menu was drastically reduced so it is difficult to find a healthy choice if you are sick of pasta and rice. The wait for your food can be up to an hour and a half. Sometimes we just walk out and leave the food behind. It's usually not worth waiting for anyway. The quality is just awful. The presentation is no longer beautiful. Our celebrations used to be spectacular buffets with many choices of entrées and salads and desserts. The last few celebrations were just a plate of food. The last one we didn't even have a choice of entrées. Just pasta . If you live here, it would be a good idea to supplement your meals with some more protein. Be prepared to live on fried food and pasta. The salads have very little protein and we never get real lettuce - what can only be called lawn, clippings, or tiny trees. At this time, I cannot recommend this place. Check back in a few months. Things can change. We still have perfect location, beautiful grounds, a beautiful building, good maintenance and wonderful residents. The physical therapy team adds an energy and love that can't be beat and frankly keeps a lot of us from giving up on this place.

I would not want to send anyone I cared about to this place. It is severely lacking in all ways. Couldn't wait to get my husband out of here.

Staff- Told everything was All-Inclusive but it wasn't. Different costs were given to my sisters than were told to me. Activities- All that I ever saw was them coloring. The rest of the time they were sitting in the area where the television was. They weren't allowed back in their rooms until bedtime. Food- 2, not at all the way that we were told. One night they had some kind of patty that I had no idea what it was and [removed name] didn't even eat it or know what it was. One night 2 of my sisters were there and she had a desert compote dish of chili and a package of 2 crackers and a piece of cake. Room-2 because the size was alright but when my Mom flushed the commode water ran all over the floor AND human waste came out in her shower. It took two days for it to be fixed. Her new clothes were washed with towels and ruined them. Overall, things were not as we were told. The tours were totally STAGED to make the sell. My sisters were told to get our Mom out of there as fast as we could by two different people, not staff.I know that we may not be your run of the mill family. That's because we were raised by wonderful loving parents and we expect the best for our Mom. That place is just not for our Mom. I'm sure that this is not what you wanted to hear but it truly was not a good experience. Two more things I need to add- 1- The day that my sister and niece went to get our Mom. They asked for Mom's medicine and she told them to wait for her to go check on it. They waited for 45 minutes and she didn't come back. She was giving another tour. My niece did act up after they found out that Mom had been out of her medicine for 3-4 days and it hadn't even been ordered. 2- we were told up front about the Community Fee and paid it. My sister has now received a bill with a Move-In Fee on it for [removed rate] and we Were Not told anything about that!!!

The staff are very nice but quite honestly there are not enough people employed to properly take care of 30 memory care patients. Our loved one was not getting baths, hair washed, laundry done each week. We are visiting regularly and know from day to day what is taken care of. She went from daily showers at home to one in 8 days the 1st week. She was not refusing them either. We finally went down to nurses station after many days of requests and a very nice tech came down and took her in the bathroom, showered and washed her hair, and changed her linens and took her laundry to be done. She felt so much better and it immediately changed her mood. It's been distressing to say the least to worry about her basic needs being met. They all say she is very sweet. And I really like the staff but it is unfair to have the workload they have daily for 2 or 3 people. The food is okay, no complaints. There was an incident where our loved one became very afraid of another resident who pushed her ?? this resident is known for bullying patients and the staff but not sure what can legally be done about that. We are just going every day possible and will continue to address these things and hope and pray they get more staff. At this point we could not recommend Westhill, but hopefully that will change.

The sales director seemed very uninterested in my mother living in the community. She was very rude and seemed like she couldn't wait until we left. The other staff were very kind. The person who makes a first impression should not be so unfriendly and put off if she's trying to sale for the facility.

I spoke to my mother and lunch was wonderful as was dinner and the live music at their happy hour! Communication is my only real complaint. The independent villas are lovely, well appointed and very clean. Yard maintenance during construction on Hwy 9 has declined.