SRI Management, LLC

Assisted living area very clean and nice. The memory care unit was under renovations. The facility is further from our house in Mount Pleasant than desired therefore we are going to look elsewhere.

While our mom has been a resident at Superior for some time, we've gotten quite close to the staff and the residents as well. The aids and housekeeping teams are the most impressive and most caring individuals we've experienced and are quite thankful for their dedication and commitment to the residents. They are truly the communities greatest asset. We feel however that they are not actually appreciated (nor compensated) enough for the continuous very full schedule they have every day and for the number of residents they must care for; seems to me that this team would be the most fully staffed, EVERY DAY, and that their input is sought after regarding operations and patient care responsibilities and that their ability to know that they are supported and not pressed for time so tightly to get through their shift responsibilities with so many residents to care for. IF they weren't the team that they are, this could become a serious deficit. The activities planned for the assisted side are somewhat limited and without much variation. Bingo seems to be the highlight for most; special holiday occasions are typically very nice. Birthday acknowledgements are on the calendar but unlike when we moved in, they no longer make a bid deal for the residents on their special day...and goodness knows, they are all up there in age so every birthday is a big day for them and they want and need to be acknowledged and fussed over. The movies on Sat/Sun afternoon tend to be very old and are held inside the one available activity room chairs not comfortable enough to sit through a 90min movie! Perhaps periodic simulated "drive in movie" events upstairs in the big room near the parlor would be fun...let them drive in in their typical mediums, give them the comfy stuffed chairs to sit in, let them go to the "concession stand" for popcorn/soda/candy/hotdogs. [Name removed] is the very best at planning activities; while she was out on leave the residents had way fewer activities.....they need these a lot and they need more variety. Please give [name removed] the reigns again to be able to plan out more grand events (and give her some help!) The food...……...just not great. Of all the benefits they are provided as part of their monthly fees, the one thing those folks look forward to every day is eating well, seriously. The menus look nourishing but the results are only about 80%. A lot of it is cold, overcooked, and often appears like it is either leftovers thrown together or someone's last minute idea. (breakfast however is the very best meal of the day and is consistently great....except the powdered eggs!) Finally, as sad as the reality is, many folks last days and hours of their journey end while being a resident at this type of facility. The residents have grown over time to be prepared simply by nature of their ages, however, they also become very attached to each other. I have a very strong feeling about this that at SRC they need to be considered and some level of a simple memorial needs to be organized for each and every one of them that pass so the residents can have their time to grieve. To this point, people pass quietly and no one "tells" the residents; no one makes a gentle and tasteful announcement to them that this has occurred; they are left to learn about them from the chain of communication between the residents and then nothing else is said nor done for them. Makes me very sad for the residents left behind. While we clearly appreciate the care given to our mom and our family, the continuous changing of the Admin team has had the most negative impact on the residents with the nursing director changing from a consistent certified care manager to nurse managers to LPN's becoming the director, then moved out the door to advance to the corporate offices. There isn't a consistency in nursing care and the admin team has changed so many times, that the folks who move in to the roles don't get to become familiar with the residents and families before they are replaced again. The corporate entity needs to slow down and reinvest their time in listening to these comments, listening to their residents and listening to their aids and housekeepers. Admin is only as good as the people who support them.....support is minimal because there are not consistent Admin folks in place managing WITH the residents. Making this more of a business vs a home is going to be the downfall for SRC.

Beautiful new facility but the cost would be prohited.

Apartments are much smaller than we could accept.

It wasn't a good fit for my grandmother that has alzheimer's. The back yard area did have an opening where she could 'escape' if she wandered off and no one saw her. And it didn't have a pleasant smell.

Although I did not have a scheduled appointment, my husband and I visited Brookdale a day earlier than expected since we had just toured [Removed] and both facilities we're fairly close to each other. [Removed], their front desk receptionist was very kind and helpful and showed us around, as well as, showed us their studio model. The facility appeared to be clean, and beautifully decorated. Residents seem to be happy and one resident stopped us and told us how much she liked living at Brookdale (and that she had lived at 2 other facilities prior to this one). Since I had an appointment with [Removed] (the site manager) the following day to discuss what availability, fees, monthly rent, etc... we left and I looked forward to my meeting with [Removed]. However, when I returned the next day, the Assistant Manager met with me. She was pleasant but not terribly friendly. Being an owner of a business and hiring people to sell packages and memberships, I know a good personality to sell me. This gal did not how to sell me on this facility, at all, and gave me no specials or would negotiate on any of the fees. I was so turned off by her overall demeanor, I was done. The folks at [Removed] were so much more fun, welcoming and willing to work with us, they are who we picked.

My dad has lived here for about 6 months. Overall he is happy here. Nice staff and he enjoys the compainionship. It’s very simple but that’s fine. He likes to sit in the lobby and visit with other residents. BUT they have no generator and it doesn’t seem like plans to put one in. (cost I suspect) In this day and age and in south Florida many many private homes, condos, restaurants and hotels etc have generators to get their residents through hurricane season without losing electricity, elevators, ac etc. I am thinking of the Miami place where residents died. Several weeks ago The Pointe residents were been told to leave their apartments by order of the fire marshall because of the danger caused by the lack of ac and electric. They really need to spend the money and get a generator or I think we will be looking at other options. Anyone expects to have electricity and air conditioning.

Did not stand out. Long distance from Nashville but pretty much similar to many other facilities. Program is not robust, If I remember correctly, food is cooked elsewhere and brought in on trays similar to hospitals. Not exactly a family homey feeling.

for some reason, Mom didn't like it - I thought it a lovely place with sunny rooms.

This facility was just fine. The facility was fairly well maintained, although there was a significant lack of aesthetics. The facility looked a bit older as well. The staff were friendly, which I liked about this facility.

I toured this community for my father, and his needs. Everything went well overall. The community looked nice, and well maintained. The staff was informative, and my questions were answered. It was a nice experience, but not the community for us.

My love one has been a resident at The Haven for over 2.5 years. Within the last 6-12 months, the employee turnover has increased tremendously. The morale of the caregivers has decreased since the hire of the second new Resident Service Director-[Removed]. [Removed] does not speak nicely to her subordinates. She has not introduced her self to family members, nor does she acknowledge their presence. Since her hire the rate of employment terminations have increased. I question the validity. Low employee morale equals poor quality of care.

I toured this community for my mother and her needs. Everything went well for the most part. One of the main things I was looking for in a community for my mother, was how secure it was. I needed to know she was safe and not able to get out the community whenever she wants too. This community was not secure, and it wouldn't be a good fit for my mother and her needs.

I toured this community for my mother and her needs. The community looked very nice. Everything looked neat and tidy. The staff was friendly and nice. The community is nice and big. Everything is went well, and my tour was nice.

It is a great dinning experience and comfortable living at this community. They have a great physical therapy program that has helped my love one improve everyday. I was not happy that there was some confusion between the staff on services I had paid for that where not given to mother as promised.

Very impressive; however, can't turn around in very small shower stalls! Also, toilets are standard "low" variety rather than the higher "senior" toilets found with some competitors. These are "deal-breakers" for us. Otherwise, we really liked this one.

I did not like this place it is too old and they only have Studios . It is not a place for the my husband parents

Johns location cost ok no Medicaid

My experience with The Haven has been somewhat mixed, but generally I think things are improving. I had an issue with the cleanliness of the facility when my loved one first moved here, but after some suggestions they have improved their cleaning procedures that isn't an issue any longer. I also think they have some issues with being understaffed, especially on the weekends. They are satisfactory in terms of care, and I don't think it is a bad place, but there is a lot of room for improvement.

At first the staff was great, very attentive but after a year and several personal changes I don't see the same level of care. My dad is in memory unit and room mostly bathroom is not kept clean. They do have some of the best prices but wish the level of care could be better.