SRI Management, LLC

The people we met on our tour were nice, and everything was fine overall. The facility wasn't finished though, so we didn't spend a lot of time there, and it was kind of hard to get a feel for it. When we found out that the rooms would have just a little refrigerator instead of a full size one, my loved one lost interest.

At the moment Harbison Shores is badly understaffed especially at night which results in a lack of communication with the families.

Very clean, food fair - could be improved - staff - too few need to hire more - needs increase in activities for residents.

When we looked at Indigo at Carolina Forest it was not open yet so we could not really get a good feel for what it would be like.

Clean. Food was ok could improve. Need more associates with having long wait times.

Summer Vista was our second choice, we did really like this facility. But after a couple of other tours, we found another place that was a better fit for our loved one.

There were a lot of very nice people here and my mom made some good friends. It ended up being too expensive, there are a lot of add on costs. I do not think there were nearly enough activities being provided for what we were paying.

There is a lot of change and turnover going on with all of the staff members/management, they are short staffed.

we were not able to tour this community but we did get a chance to meet with them. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

We have had an issue with bugs in my loved ones' rooms twice. The cleaning staff is not very dependable and the room can be very dirty. There has been inconsistency with billing and I am having issues getting this explained.

We virtually toured this community. The staff was very friendly and shared a lot of great information. They followed up with us also. We were not able to do a regular tour due to covid.

Every time I visit my loved one is in their room. I would encourage you to look at the community, as it is close proximity to areas with other loved ones. Since we have been there they have only had 5 residents at a time. There currently isn't a lot of activities going on. The communication with the staff is fair. There seems to be someone new each time I visit, and I don't feel comfortable with all of them yet. The staff at the door are welcoming. My loved one seems to be doing well here.

Covid made things difficult, the activities were limited due to all of the restrictions. Through time the communication got better however it was just not a good fit our loved one.

It is mediocre. The value for the money I don't think is there. The cleanliness of my loved one's room needs improvement. I've made complaints about the room and promised that it would be taken care of, and most of the time it isn't. The staff could be trained better in memory care for the residents. The people are friendly. They have a new director in the last few months. He has been more hands-on.

My mom has been disappointed with The Pointe at Ocean Boulevard. The cleaning ladies do not clean her room like they are supposed to and they mix up her laundry. She said the food is awful so we usually take her out to get food or bring her meals. I think they are very short staffed and we have not had the best experience.

Would not recommend this community

The rooms at Elmcroft are good, they would be a five out of five. The food is also good, about a five out of five. We maybe would recommend this community to a family or friend. they accepted our loved one saying she was a good candidate for their care services. However, after a few weeks they told us we needed to move her out because she needed even more care then what they could offer.

The care services at this community my vary, and they currently do not have a chef. We will send bags of food to our loved one so she has food to eat. They are actively looking for a new chef. They also lost the house keeping and maintenance man, however everyone is pitching in to help where they can. Our aunt is currently in the hospital, she got sick during the night and they did not clean her clothes or bedding, so she laid in feces throughout the entire night. They do take everyone's temperatures daily, in the beginning they may of had two, but no deaths and currently no cases.

Wayman Place is immaculate, it is very clean and well kept. However, we do not feel as if we get our moneys worth and some of the staff members and care givers are very friendly and compassionate and others are not. A handful are not compassionate for this line of work. Our loved one says the food is terrible and there just is not a lot of variety to choose from. During COVID we were expecting them to clean our loved ones room once a week, since we were paying for this service and when we were finally able to visit that was not happening. There was empty boxes piled up, pictures laying on the floor and clothes piled up in the laundry room. No one was helping our loved one make her place feel homey.

Closet too small. I like the activites. The nurses are excellent. Rooms need new carpet.