SRI Management, LLC

My MIL lived at Sunflower Springs for over a year before we moved her. It is a beautiful facility and a wonderful apartment. After an adjustment period of getting her medications correct, she was very happy. However, over the past several months, we feel the care has diminished, due to staffing shortages, and minimally trained and underpaid staff. We had issues with her medical management care, response time to falls and had to move her.

There was a fire. We were there. We helped evacuate the residents. It was cold, but they had to wait outside. Staff found tablecloths to cover some of the residents. They were given cold cans of sprite. When the families were informed of the fire, they were told the residents were given warm blankets and coffee. This did not happen.

Very nice, clean facility. Sunflower is continuing to have staff turnover in both management and staff positions. They are friendly. Residents room housekeeping is okay. If resident unable to do any of their own up keep, family members have to assist or request for site housekeeping outside of standard activity. The move in process was fine. Good communications (newsletters and emails). I would recommend the facility, but as always you MUST stay engaged. MUST be visible. ABSOLUTELY MUST advocate for your family member.

I would recommend the facility. A lot will have to do with the individual, though. They have outings and activities. It is a small place, everything on one floor. That was appealing due to possible emergencies, ex: fires. Some of the places that we visited were very nice. But they were multi level buildings. More expensive and second level rooms. That was a no go for us.

High turnover in staff, lack of communication as a result. Activities Director is a superstar. Without her, my ratings would be lower.

I overall think Sunflower is okay. What I don't like is that they're severely understaffed with NO on call certified nurse and the windows don't open. There is currently no activities director for the residents, leaving many of them bored and feeling like they are in prison. I'm there a lot due to low staff, which is hard because I thought things would be easier for me with him there. I'm not sure if we'll stay if things continue this way.

We are disappointed in overall services as they have not lived up to their sales pitch.We picked because of appearance and sales presentation that we felt would meet needs of resident.

Westhills Newnan Crossing is a beautiful facility. My loved ones were only there for a short amount of time though, so it is not fair to give comments.

The day staff is heavy with the best of the staff. The evening staff is not receptive, rarely the same people working. The morale has gone down considerably over the last month. I've often witnessed staff arguing about tasks and many disinterested. This has been ore frequent over the last month.

This feedback over Westhills Newnan Crossing is strictly based on our situation, somedays are very good while others not so much.

I feel like they have had some staffing issues for several weeks. According to A Place for Mom, The Villas at Canterfield was highly rated. They should be making some improvements.

The price was most reasonable out of all the places we investigated. Some individuals were top notch. There was not proper room for memory care patients, ours only had a recliner...no bed. It sort of worked in our case, but had to share a room with patient with a bed. They are priced fairly and do negotiate and I would recommend, but not for memory care patients unless they make substantial changes.

The staff is overworked and needs to be augmented to reflect the higher resident count. They promoted activities and a full time Activity Director in the Memory Care area, but there is no Director and the activities appear to be primarily putting the residents in the tv room. My loved one would benefit greatly from being busy. This is the biggest over exaggeration of services included. I'm not sure if I would recommend this facility to others.

The activities director and head nurse were most friendly and engaging. However, the urgent call button which every resident has was very slow for response. I believe there was a significant shortage of staff. There also seemed to be a high turnover of workers. Head kitchen staff did not stay very long. Sometimes breakfast was picked up at McDonald's for the entire residents. For elderly persons (which they all are) the menu was very high in carbohydrates. If they could get the kitchen up to par it's a great senior living place.

They have not been able to give us a schedule for when Physical therapy will come so that we can organize our own physical therapy. We were led to believe that they would use the pure wick system when we got in there but now they absolutely refuse and have not been using the transfer methods that we went there with the belief that they would use and mom has been somewhat injured. The call buttons have not been working and my mom has been left unattended on the toilet for over an hour for three days in a row. We have communicated with the Director and not much has changed. Their call system does not seem to work and off and when I called to try to get help from someone after mom has push the button and not been helped the phone system for the whole building is down and nobody answers at the concierge's desk. There have been some obnoxious and rude staff who have made the experience scary. There is not a good system in to hold the employees culpable there are not enough cameras around for security. The door is hard for a handicap person to open and lock. Feeling pretty sure that their contribution towards my mothers dwindling strength is going to give them an excuse to kick them out and they will keep large down payment. There are lots of ridiculous hidden fees as in if somebody wants to take their food from the cafeteria they charge them [fee removed] even if they are taking the food themselves not having it delivered. My dad has been charged 3 to 4 times the cost of medicine when they charge him from Vitality versus when he has the prescription mailed to him amounting and over [fee removed] a month there are a lot of hidden fees and when they're not doing their job on the front end it doesn't seem worth it. Especially when the call button don't even work.

The staff are wonderful, caring people. But things are just not getting done when it comes to cleanliness, activities, and resident care. I am hopeful that Aspens will be able to improve on those things going forward.

We toured with The villas at Canterfield and the facility was nice and amenities and activities were a big plus, but honestly they didn't act like they cared if we we settled there or not. They never followed up to our visits, very slow to respond to phone calls, etc.

They must be short staffed. They are not able to check on our family member the way we feel they should for the cost that we're paying.

I wouldn't recommend the community to others for their loved ones. The staff communication with the family is a big problem, as well as internal. The was no consistency about when my loved one should be showered, because there was no internal staff communication. The response time to calls and emails is lacking. I'm still waiting back on calls about a billing issue we . The food didn't ever look appetizing. I feel that they don't think the residents will care about the food because of them being in memory care. The doctor never discussed a medication that they wanted my loved one on and I'm thankful for that.

My loved one seems to like the food. The value for the money is okay. We picked this community because it was the only one that was available They have a good staff, that is hands-on, and deals with the residents. Management could do a better job with communicating, when we first moved in the communication was much better. I would recommend, it for those who need high-level memory care.