SRI Management, LLC

A Place for Mom referred us. It was in the area mom wanted and the services were what we needed. It's like a cruise ship, 24/7. It's perfect. The only thing I would change is the washer/dryer machine in the apartments. It is useless and there is one traditional pair on the floor and is seemingly always in use. Laundry service would be great or washer dryer stand up in apartment.

Each category is a 4 from my perspective. I would say, however, that I give a majority of the staff members that I met or came across a 5 in the friendliness category. Each time I personally requested something via phone or email, my request was handled quickly and professionally. I was aware that there were many aspects of the business at Pioneer living that were in transition when my mom moved in. Including maintenance staff, etc. But our personal experience was very positive as some of the kinks were getting worked out. I will say that some of the back-and-forth and lag time were frustrating to my mother. My mother is a resident in one of the independent living cottages with an attached garage. In terms of cleanliness, I would rate her cottage a 3 overall as the floors were not clean, there were dead bugs in corners and a good bit of baseboard dust. On the positive side for cleanliness, the paint was fresh and her kitchen appliances were very clean. Her trash was picked up often and this is much appreciated. Mom and I have only eaten once in the cafeteria and the food was excellent and we were treated very kindly. But we have not had any further experience with the food as of yet. Mom eats most if not all of her meals in her cottage. One thing that would have been helpful if it could have been arranged was the roundtable meeting. Our schedule made it quite difficult for the staff to schedule this with us. So not pointing any fingers here. But I think it would have been helpful to my mom, especially. A staff member has seen to it that my mom has access to a larger print version of the activities calendar. Thank you very much for this effort. It means a great deal to mom. Many of the cottage residents have invited my mom multiple times to attend group activities with them. We both appreciate this. Mom has veiled herself of the bus field trips and shopping trips a few times already and has only had very high praise for that experience. She is very complementary of the way the driver handles these events. And Pioneer living scored way off the charts with my mom when she found out that she would have a ride to vote! Thank you for that as well. My last comment is in regards to the value for cost. I rate this as a 4+. Mom's cottage checks just about every single box for her. While her living situation will never be perfect, we would choose Pioneer senior living again if we had to make a choice.

Great location. Well laid out physical plant. Staff very helpful/friendly. Excellent food/ meals. Musical activities excellent.

This facility is newer and pleasantly appealing on the inside. Nursing staff is above average. We have experienced some issues with staff disbursing meds that was unexceptable. To add to this, the director of the facility has NEVER returned numerous phone calls when issues arise. The only way to speak with her is to be on site. This is our biggest issue to date. Also, main phone line, more often than not, is not answered for outside callers as well as residents. This is beyond frustrating for all involved. Meals at facility are a little above average. This facility is fairly expensive and does not quite meet our expectations.

The nurses and care have been amazing. We also have hospice involved to maximize her care. The only thing that I hear from the residents as well is the food is bland and they get rice everyday. Mom needs softer foods and I have had to bring soups and soft stuff occasionally for lunch to assure she’s eating. But overall we are happy with the facility!

The staff at Sunflower Springs have been fantastic. Patient, compassionate, knowledgeable. The facility is clean. While it will never be home and never perfect - it has been a wonderful fit for Mom. I am pleased with our decision and thankful for Sunflower Springs.

Activities are incredible! The caregivers are great, but it seems understaffed. Housekeeping needs to be more often. Communication with/from administrators needs improvement. More employees needed in maintenance. The décor is terribly outdated and tired. But my family member likes it there, and she is safe there. That's all that really matters.

I don't see much activities at the Canopy. The only other experience I've had with dementia facilities was top notch. Mom was at a facility in Jacksonville that was Wonderful. Lots of activities. We picked this community because it was a new facility and close to Mom's home so that her husband could visit.

Loved the staff, set up of the unit, activities, etc. the only negative is they overpromised and under delivered. I don't think they gave my Mother as much attention as she needed to acclimate and at the time of her passing, they wanted me to get her into a nursing home.

Turnover is high. Assessment charges do not reflect service provided. Rising prices regularly. I think turnover is everywhere and the business model is the same regardless of the facility, so therefore I would recommend Vineyard Bluffton to others looking.

1. 4 - Unfortunately, when my mom was being admitted another management company was on its way out and nothing was said when we were admitted. Only found out the next week that a transition was about to happen. With transitions are also staff turnovers. This is hard on individuals with dementia. 2. 4 - Cleanliness. I have had to ask that my mom's room be cleaned a couple of times. Once because some cleaner was used on the bathroom floor that made the floor very slippery. The second time was when moving a fall mat next to her bed, the floor under the mat was soaked in urine. 3. Friendliness - 4/5 the staff has been very friendly towards my mom. It would be helpful if they would always wear a name tag that is visible to residents and family. 4. 3/4 Training would be beneficial for the staff to correctly respond and talk with dementia patients to encourage participation in activities and to encourage self care whenever possible. Easy to get busy and just "do" for the individual rather than give simple verbal cues to get resident to do for themselves. They have been very caring though. 5. Meals - 5 Haven't seen many meals, but what I have witnessed they have been sufficient and with variety. 6. Activities -5 The activity director has been very good at providing a variety or activities to engage the residents. Very well rounded, devotional, reading stories, karaoke, group games, art - not just all color pages, spa nail treatments to name a few that I have witnessed. 7. Value for cost - 5 Compared to other places, the memory care side was all inclusive at the time when we signed up. I believe care costs have been added since, but my mother came in when it was included in her monthly rent. Other places have LVN's around the clock, but not so at Legacy. You get what you pay for. As a side note, because it is a new management company, most of the administrative staff are interim. Most of the individuals I have dealt with from the administration have been extremely helpful and supportive. Staff is kind. When questioned specifically, they are communicative. I have been told that they used text or speak directly to family, but the aides have been asked to allow one of the daytime nurses to interact with the family instead. This particular nurse hasn't been responsive with me so much. I go around her because of that and communicate with the Interim Nursing Director. She is kind and communicative.

The staff is amazing with how well they look after the residents. The RN, [name removed] is the absolute best! We are very appreciative of all Creekside has done for our uncle. The room sizes in memory care are good and varied based off of the needs and financial wherewithal of the individual.

What we like about Wayman Place is the friendly staff who work there, but their communication could be better and some Dr visits feel rushed. However, we would recommend this community to other families based on the experience we have had so far

I like them but if I had known before we committed that the Wi-Fi would not permit a captel telephone we would have gone somewhere else. This has had a huge impact on our lives. We picked this community because it was close to my home.

The memory care staff is very kind and sweet with their residents. While I know Mom doesn't have the 1 on 1 care she had at home, she is safe, and treated kindly. Her room is typically in good shape. Have had clothes, sheets, towels, shoes and socks go missing in laundry. It is supposed to be done individually there and I've not received a satisfactory response to that issue. I would not recommend use of the in house beauty salon there.

Its a very good community. The office staff very pleasant to work with. I thank everyone who help when I needed help placing my Mother! Thank you.

Staff are very helpful and available when needed. I do think they could improve on the activities by gearing it more towards the individual. I would recommend Harbison Shores to others.

Great location to many restaurants, light shopping, etc. Staff is very sweet to the residents and work alongside family to create a comfortable environment. I would recommend Ciel Senior Living of Collierville to others looking.

All assisted living places have issues with employee turn over but Harbison Shores handles it very well. The facility is well maintained and run very well. My parent says the staff treat him very well and he feels like they care for him and he feels very secure here.

Personal service of staff is excellent. Quick response to request, in a caring manner.