SRI Management, LLC

I liked the community, but not the right fit for my loved one.

This review is based when it was Windsong at Rock Creek. I chose this community because of activities offered, their daily routine, and it is a dedicated memory care community. The security was very important and good. We had some issues there, my loved one got accidentally locked in a storage room and nobody knew he was missing or for how long.. It would always take so long to find care, help, or any employees. On paper this community looked a lot better than it was.

We are generally pleased with this community. The staff have been friendly and helpful. They offer some nice activities and amenities. Mom likes her room and the meals are good. She is making friends. They keep the community well taken care of.

I had a good tour of this community, and everyone was very kind. The staff I met was very nice, and friendly. Everything looked very well-kept, it is a nice looking facility. It was a lovely experience, but my mother didn't feel this was the community for her.

My dad is doing good he is still adjusting. They are very compassionate and very friendly. My dad likes to watch others playing domino. I would like a little more interaction for my dad. So he gets more one on one attention.

Brookdale Carrollwood has a lot of hallways and alcoves. It seemed slightly larger than what we were looking for. It did not seem as clean as the slightly smaller community we chose. The staff that we meet seemed nice and knowledgable.

This is a nice community with a good staff. They are caring for my mother very well here. The staff has been friendly and very helpful. There is always someone around to help. The community is pretty clean and everything looks okay. She does enjoy the activities they offer like the games. She loves the meals they have very good food. If you are looking into care make sure you explain your care in detail to the community so they know everything they need to do.

I really just took a quick tour of the Brookdale Northdale facility, but from what I saw initially about the place is that it is a somewhat decent place to live. I know that the staff was definitely very friendly.

They tried to work with us. My father has alzeihmers. But there were a few needs that he had that they overlooked in the assessment (which in retrospect I feel should have been more thorough). I ended up having to get dad out of there and into a care facility that had more of a focus on memory care.

Even though our mothers has not been at the Haven very long, so far our experience has been good.

It was nice, clean, the staff were friendly. We liked it, we were going to move in, but it didn't work out. It ended on a good note though.

It was alright. I have thought about that as a back up option. The only reason I really didn't pick Emeritus is because I started getting negative feedback on them from a TV program.

Sunflower Springs is a lovely facility, and the sales staff are very good at their job. However, I think they are either short staffed, or ill trained. My mother in law has some issues & doesn’t like to socialize or take advantage of some of the benefits available. Thats on her, but because of these health issues she prefers to have meals in her room. There have been several times when she did not receive her meals, even though she requested them. They also charge to have those meals brought to her which as you can imagine adds up. I also don’t care for the “forced” pharmacy policy. These are things you don’t discover until you’ve made the commitment. They talk about all inclusive, but it’s a bit misleading. We are trying to give them the benefit of doubt but we’re on the fence as to how long she will stay there. I had truly hoped she would flourish, and had found the best care we were unable to provide, but alas, we’re now not sure. Sunflower Springs could definitely do better.

Everyone, with one major exception, has been very nice. My mother has dementia with Lewy Bodies, and the level of assistance so far has not been what was promised or expected. We are in contact with the director of resident services, who seems like she wants to get our issues resolved, but it's taken much longer to get some help and services in place than we had anticipated.

If you see my previous review, it had nothing but glowing remarks for the Legacy at Oak Hill. At the time, that was our experience and I stand by everything that was said. Since new management has taken over, there have been a plethora of issues, the least of which being lack of communication on care plans and staff changes at the facility. Specifically in Memory Care, they are understaffed and it's to the detriment of the residents. There were days I would come to visit and not see a single worker on the floor, or if I did, they would be on their phones, sleeping, distracted, etc. Activities were also limited and repetitive - coloring the same pages every day, sitting in front of the TV for hours. We have since moved my mom to another facility, and she is SMILING again. They have 8+ activities every single day. There are a lot of good people still left at the Legacy (you know who you are!), but unfortunately, I could not move my mom fast enough.

When mom first got there she was not happy with the staff and my brother and I were having a hard time speaking with them or anything changing. A lot of the residents including mom thinks the food is horrible. Sometimes they only get a sandwich for dinner. The staff has changed over often since mom's been there and they promise better but it's slow coming. Prices going up services going down.

My father lived in both the AL and MC wings of this facility when it was first opened in 2015 and 2016. At the time, it was well-managed and well-staffed. The amenities were many, building maintained and clean, food appetizing. Years later when my mother-in-law needed a safe place to be cared for during her dementia journey, after visiting numerous places this was the home we chose. When she moved into MC Jan 2025, her room was kept clean, the food was delicious, the shared community spaces were well-maintained, and the staff we interacted with exhibited an attitude of tender care and concern. However, the facility has changed management companies a few times, and service /quality have suffered. Staff shortages, whether from budget cuts or simply unfair treatment, ultimately affect all care levels. There are some amazingly caring dedicated individuals here who we rely on to care for Mom, and I worry constantly they may leave. We pray for improvement or we may need to look elsewhere.

The staff is friendly, the place is very clean. The elevator closest to my Dads place has been out of use for a month, not good. The food is just ok. The apartment is great

The facility and room were above average. The front-end staff are excellent. Generally speaking, the caregivers were not typical of those experienced in other facilities. The nature of the job garners those who need a jump. Some are clock punchers and are not talented or gifted for the work. I suggest visiting three or more communities and seeking the opportunity to interview several caregivers randomly. Pop-in visits are best to enable meeting staff, but not necessarily for observation or talking with random caregivers.

Staff is friendly, place is clean, size of rooms is fine. food is horrible. they say breakfast is good, the rest is horrible. frozen vegetables turn to mush.