SRI Management, LLC

The PT personnel were wonderful!!! They were very accommodating to my husband's ever-changing abilities. The food was mediocre when we were there. I did a lot of cooking. Which is great with the full kitchen. The menu was basically the same thing served on different days of the week. They have since replaced the head chef. The front desk staff was wonderful! There are a lot of activities, but we were not able to participate, so we did not develop a circle of friends. There was a mass exodus when the current management company took over. The monthly rent was raised and long time residents balked. The new management company was trying to upgrade many things when I left in June. I did not find communication with management easy to navigate. It is such a beautiful facility and hopefully they can fill empty apartments!

The staff working with my mother was caring however they did not seem to have the experience of communicating with family members the concerns with my mother. Food was great. Cost was great. Facility was new and always clean. My mother didn't get her medication as needed. She had a stroke which made me aware that she was not taking the blood thinners. I have medical questions that still have not been resolved. She is living at an older facility in Monroe which has a very antique facility but the care for her is physical and mental needs are better addressed. There was so many issues administratively that I feel anxiety when I think of her stay. I feel that the management team was not following up with what was promised when I signed her up. I would not recommend that facility for any person needing a great deal of medical attention. I visited the facility two or maybe three times a week- so I speak from my experience and not what I heard.

1.Cleanliness: The facility appeared to be very clean. (I will say there were a couple of visits my mom's bathroom was a mess and was not cleaned up after they had bathed her or changed her adult diaper. 2.Activities: they do a great job keep residents busy. 3.Food: it could be better. 4.Staff: [Name Removed] is amazing! [Name Removed] (spelling wrong) was amazing! Both of these ladies came to the hospital to see my mom and check on her. A couple of observations: I believe they are short shafted. No one answering the entrances, you have to ring a buzzer and wait for someone to come by or wait until someone can get free. A mystery I didn't have the time to figure out, and we didn't have at other facilities, was my mom's glasses would come up missing a lot. One day she had someone else's glasses on. My mom's remote to her TV came up missing. I was told they had a resident that would steal/take other residents stuff. I did NOT like this. [Name Removed] and the Activity person (young lady)are the shining light for this facility and are a huge plus for this facility. Overall rating 3+ stars. I believe I'd be remiss if I didn't mention what I would call a bit confusing line of communication regarding injuries. my mom had a huge bruise on the side of her head that also affected one eye. I asked several times what happened and never got what a reasonable person would consider a straight answer. This happened on [Date Removed] I saw her Monday morning and they told me she was fine. I asked several different people what happened and they either didn't know or were not sure what happened. Tuesday night she had a massive stroke and never regained consciousness. She went in the hospital on [DatRemoved] and passed away on [Date Removed]. All of these places need to work on having very clear processes for recording incidents and a one point of contact for the family that can give the official information. I thought about my response to you and this is a thoughtful and truthful response.

Fields was OK. I feel he wasn't properly assessed to stay there. He was only there for 4 days and fell went to the hospital again then to another rehab and they said he needed memory care. Moved him there he was only there for about 10 days and fell out of the wheelchair and passed away. I felt Fields was trying to talk me into keeping him there even tho he really needed memory care. They were being argumentative about it. They finally were like well ok, well except this as your 30 day notice. I felt they weren't very caring to me or about the situation. Or wanting to do the right thing for my husband.

The regular staff is great, the temp staff they bring in--not so much. The ones that are on a regular schedule take great care of my dad. The admin staff must do a better job of communicating.

My mother was at the memory care and what you see is not what you get. You get a nice big furnished room with a bed, tv, drawers and closet space. The activity director is great and provides activities M-F but weekends has little to no activities planned or activity. Residents are left to stare at each other. You do not get updates on progress and can ask periodically and get some information. Staff has a large turnover and residents and families are not introduced by name and function. Select staff is indifferent with lack of empathy, several looking thru you and fails to treat people as human beings. Careful with conversations in the common area, they listen to your convo without notice. Maybe memory cares are similar however, residents should be treated with respect and care. It must be hard to find quality staff, as noted at AL.

They're really trying but they might be a little under staffed Foods. Okay have tried some of it cuz I've ate with her. It's not nothing nothing to write. They're way overpriced. They should be probably half. I have a really strong feeling that if I didn't come visit and check things. They might not give my mom the care. She needs or that great of care.

I have to say that I felt pressured to use them. Staff was all over me to sign the contract. Once I did, things were different. Not to mention I wasn't able to have my Mom stay but a few months. Once staff knew I was leaving, they acted like I was invisible and NO ONE came to help me move her out. I will never be back

Med tech Staff is excellent but over worked. Used to serve food in dinning room; dinning room staff was fired/quit. Not replaced. Around [Date Removed] Then caretakers were let go not replaced. So now there are only 2 med tech on the 3rd and 2nd floors and 1 on the first floor At night it's only 2 med tech and sometimes 1. The food is so-so. Things that are on the "Always available " maybe only 2-3 times a week. The place is keep clean. The upkeep on maintenance is excellent. The rooms are excellent.

My mother is not a complainer or a picky eater. The food is consistently bad. People there are not very active. I would not recommend.

My parents weren't physically there for more than 2 weeks in total between hospitalizations and my mom passing. The real negative for me was that the staff was using their room as a place to hang out and I'm positive they were using their tv. Also when we needed help I'd have to go looking for someone. For the price yes with the caveat that if it's best if they mobile and pretty independent.

Trying to get in contact with someone is not been good except for when[Name Removed] is working unfortunately they had the desk closed yesterday and I’m assuming today since no one will answer the phone there. So I’ll be going back by again. This is very disappointing trying to find out about a family member.

My family member struggles with lack of consistency in timing of her showers. Food is pretty good but there is no variety with the breakfasts. Need more variety also in the activities and need a bigger van. Activities are pretty much the same every month. Wish there were more groups coming to entertain at the home. If we had more money we would consider changing facilities. Sometimes admin staff does not respond to emails which can be frustrating.

I would recommend if client is still capable of most things independently. Any extra effort required by staff is not appreciated.

Some nurses were very helpful, others didn't do much, so hit or miss depending on whom was working. They didn't accommodate the multiple moving of furniture we had to do and they were proactive on comments we made, like ants in the bathroom.

Not enough people to help when someone needs help a very long wait for someone to answer a call Even something serious like a fall. I really would not recommend. Too many times I felt like my husband wasn't getting proper care I was worried! A beautiful facility tho

It was a combination of things for us- The aesthetic from the front door was warm, modern, vibrant and well-attended. The apartments were beautifully appointed, modern and allowed for self-sufficient living ( full kitchen and washer drier included) The dining room was lovely with its outdoor seating and restaurant feel. And having different dial options made it feel less like a cafeteria and more like a restaurant. The price point was very reasonable. The staff was welcoming and kind

The safety of all members seems very good. The prepared meals and free laundry are beneficial. The van service is helpful but more ride locations would help. Increase front desk capabilities to ensure delivery and safety of drop offs.

Trevi is a beautiful facility. However, proceed with caution. This is the weekend of the big ice storm. I just discovered there is no backup power for the facility except the first floor lobby. There are 5 floors and 3 wings here. It’s going to get very cold if we lose power. We are all old people, some disabled, unable to withstand cold for very long. Also, when I first came, the food was outstanding and the menu large and comprehensive. Not any more. Food quality has been going downhill for a couple of months. The menu has been more than cut in half. So check carefully before you sign on dotted line. Who would have thought that one question you needed to ask was about backup power.

I'm not sure I would recommend it to others. I am moving him to a facility closer to me and I already feel like it's much more organized. I will tell you that the two main issues were the communication about medication and the inconsistency with the food. My dad said that for over one week, the dining hall was closed and they delivered their meals in Styrofoam boxes to their rooms. He said the food was awful. One night he got a corndog and was appalled. Very inconsistent with the food, which is why I think they are short staffed or that they simply aren't keeping their help