Turnaround Solutions

Very disappointed in the care at the facility. The response when my mother pushed her emergency button was a half hour. When she was to return to her apt. After a short stay in the hospital Vitalia said she was not allowed back. We had to scramble that day to find another facility. This was a violation of her rights as a resident of Vitalia. They were very uncaring and would never recommend Vitalia in Seven Hills, Ohio.

I am not at all happy with Vitalia. The service and care is not good the dining room is a disaster. I can never get the director to respond to my emails. I am paying for services I am not receiving and my poor aunt is wet and covered in BM many times bc they do not change her like they should. I would NEVER recommend Vitalia to anyone. I would rate them 1 on a level of 1-10

Overall experience - negative. Minimal staff. Our family member fell 4 times in 4 days. The last fall she evidently spent hours in the floor proven by no edema in lower extremities. Prior to her fall she was swollen from knees down and unable to wear even house shoes. The nurse on duty that night told me he was the only one to show up to work the unit and had no idea how long she was in the floor. I arrived to ER 30 minutes after her arrival and she had zero swelling. I did see her the even before this fall and she was swollen. Cleanliness - kitchenette sink was never cleaned. Friendliness - what staff that was there was approachable. Quality of care - See above. She wore the same clothes for a week. We took to going to bathe her in Wednesday and once on the weekend. Meals and dining - She always wanted oatmeal and they saw that she got what she wanted. Activities - Dawn was awesome at keeping resident busy and entertained. Value and cost - I know it is expensive to provide full time care but I expect better care than what she received.

Don't let them hurry up your decision or make you rush into signing up when they haven't given you all the info you need to know. Real quick to want their money but real slow allowing you to physically move in. At this point in time, I do not recommend Ridgemere to others.

My father was at the community for a total of 2 weeks in [date removed]. During that time, his medications were given incorrectly, he was not given the services that we were charged for such as showering, helping to dress, escort to meals and more. Worse than that, one day I walked in to find that he had slept in his clothes, never had a pullup change and this was the following evening. I could smell him from the hallway! They apologized and promised it would never happen again. Several days later he fell and told me he had to crawl to the hallway and yell for help. There were two more incidents in that same week and I pulled him out. As far as I am concerned I wouldn't put my worst enemy in this facility!!

My mother received very poor care in their memory care unit. She resided there less than one month before passing. Several times when myself or a family member visited, we found her on the floor of her room. I was never called when she fell. The hospital found she had a broken collarbone when she was transferred there before passing.

. It is nothing like I was told when I met with the sales people. No one ever has the answer to questions. They do not have many activities. You have to wait forever in the dining room. The healthcare workers never seem to want to be bothered and most of them are agency and when you ask a question they answer is always "I don't know I'm agency". The director of wellness is rude and the memory care side is even worse. I would never recommend sending a family member there and I am looking to move them

Things did not work out well for our Mom at Brookdale West County. After a week at this facility, she is now back in her house with her son and brother to see to her immediate needs. It would have been great to keep her close to home, but the situation was so bad here that future plans involve taking her out of town to be sure that she is getting appropriate care. For anyone looking into Dementia care in West County St Louis, we DO NOT recommend Brookdale. We were with her there most of the time during the week she was there, and staff was inadequate and possibly abusive. Activities involving these residents were minimal, and inappropriate. The place is in the middle of administrative transition, and no one was enforcing policies. Residents were suffering as a result. The facility is beautiful, but don't let that fool you. In the end, it is about the staff and the care they do (or in this case do not) provide for your loved one.

The furniture was all metal. This wasn't the right fit. It felt like a jail to me.

Our family had an awful experience with University Senior Living, our loved one just got terrible care while they were there. They would push the button for assistance and nobody would come. He got covid and it took the medical staff 3 days to finally look at him and notify us - we just felt he was unattended to. The executive director honestly did not care, the person below her [name removed] was very sweet and would try to get things done but it was just impossible. The meals and dining service was terrible and it just did not meet expectation's.

They have shifts where there are no nurses at all inside of the building, I plan to call the state about this issue.

Please do not even think about moving here!!! It is the most poorly run and dangerous place that one can imagine. I do speak from experience. The staff (with the exception of a very few) is a group of despicable characters....they are phony, lazy, rude and nasty.... You won't get a meal in less than 45 minutes and when you do it will be cold and inedible. They will promise you everything and give you nothing. Trust me... ....and if you are dumb enough to move in....you have been warned. You will wish you never did!!!

The community itself, the cleanliness of the place and the staff were all great we did not have a problem with that. However our issues are with the cooperation, so we did not have a good experience.

The entire experience was stomach wrenching. My Father died after yelling for 2 1/2 hours for someone to come help him. They found him lying flat covered in vomit. He yelled God help me I am sick! There was no excuse for such an event to happen. If they had sat him up and called an ambulance he might be alive today. I will never know. An autopsy should have been preformed but at the time I was in shock. I have nothing good to say.

Please learn from my family's experience. Do not let your loved one live in this facility, there are too many affordable options providing better care. This facility tours very well. It offers large rooms, in-room cameras (to detect movement) it is fairly new, clean, and pretty. However, the care from staff is inconsistent at best and uncaring at worst. There are a few staff members that were excellent, but more often than not staff was inexperienced and uncaring. As my mother got older and needed more assistance the price became unaffordable. Our biggest complaint is the Director at The Boulevard St. Charles. He is unethical. The exact month my Mom became eligible for VA benefits he increased the cost of her care by 27% a month, without notifying us. If the care had not been so bad we would have worked with the Corporate Office on the cost, but instead, we chose to move my Mom out.

Beautiful facility but it stops there. Personnel do not regularly answer call buttons, putting mom's life at risk. This has been such a disappointment. Even after calls to the Executive Director, there has been no improvement. Add to that, the invoices have had multiple errors and still not fixed. I don't think an accountant could understand them. Wish we had chosen another facility.

I chose Curtis Creek because the outside of the facility looked beautiful when my friend and I drove by, so I decided to tour it. The large apartments are very beautiful here, but the small ones are very small. The best part about the community was the activities they provided, they always had something going. I would want others to know when looking into the facility that you should be cautious, they would do anything for you in the beginning and then they seemed to turn.

Over a year ago last July, my mom signed a 3 month contract to move to Arkanshire, then decided not to move in. She paid for the first two months per the contract, then [name removed] the director said that the 3rd month would be taken out of her community fee that she paid up front. He stated that the remaining amount would be refunded to her, about a $1,000. After stopping by to speak with [name removed] and many phone calls to obtain the remaining amount, there has been no check sent for the remaining amount. [Name removed] said that he would look into it and talk to the accountant, but nothing has happened. That has been our experience with Arkanshire.

I would not advise anyone to have a loved-one live there. They are only in it for ALL of your money! I am going to the top to complain and take action against this greedy bunch of 'professional'!

Since the new director, [name removed], was hired, the facility has gone down hill. Food service is terrible. There is frequent high turnover of staff. Food quality is terrible. Only 1 elevator for entire residence. Frequently broken down. Smoking allowed in building. Residences are run down. Old appliances. Frequently broken washers and dryers. Resident theft has happened. There is absolutely no security in the building. It is truly sad to see it in such bad shape.