Turnaround Solutions

My mother has been at this facility since April 2013. In her first 3 weeks she lost 10 lbs and was hospitalized for dehydration. The administrator flatly REFUSED to follow physician orders. A member of the staff was caught going through my mother's jewelry when my mother was out of the room. The list goes on. IF YOU LOVE YOUR FAMILY MEMBER, DO NOT BRING THEM HERE. I am sorry I did. This place looks pretty, but looks are deceiving.

My mother has been at this facility for the last 4 months and we have had more problems than I can begin to describe here. Within the first 3 weeks, my mother had lost 10 lbs and been hospitalized for dehydration. They do not have an electronic medical record and do not record TIMES medication is given. The Administrator has REFUSED to follow the physician's written order. IF YOU LOVE YOUR FAMILY MEMBER, DO NOT BRING THEM HERE. I'm sorry I did. Looks pretty, but looks can be deceiving.

We have had several problems with this community from the beginning. Our loved ones emergency pendant was not working for about a week. When we talked to the staff about it they told us it was not in the system so it had not been activated. The dining room is unbearably hot seemed like every time we were in there the temperature was upwards of 80 degrees. The food was not very good; they cover the meats up with some kind of sauce, like gravy. When we gave them instructions on something they said they would put it in the file, yet they continued to not follow the instruction. They tell you that you must have safety needles with retractable tips and that it is a state law but when we talked to another community about it they told us it was not a state law but probably just one of their rules. We did not have the confidence in the nursing staff because when an issue would happen and we asked if we should just call emergency services they told us it was our decision, but at the time we were only speaking with them over the phone and were not present. They never called to check on our loved ones health. It seemed like the only thing they cared about was the money. Their staff called asking what was going on with our loved one because he was having multiple accidents; we thought that was something they would know best because they were suppose to be providing the care. They are not very organized. There is a $700 deposit that just goes to the community. Some of the staff spoke to me in a matter of fact type attitude when we would ask questions or bring up issues. When you pay over $5,000 for care you expect some type of care yet they only seemed to care about the money and not their residents. We would not recommend them to anyone.

We would absolutely not recommend this community, they told us lies about our loved one. The community itself was clean, but the general manager was the one that caused our problems and trouble. The sales lady we spoke with in the beginning who gave us the contract was nice, but after that point we did not speak to her again.

Great staff Friendly and helpful They are doing a excellent job on the covid Checking temps and keeping the staff and seniors safe.

My mom and dad lived here. My dad died after 4 months. Everyone was supportive and wonderful and I was so thankful my mom was there. Then they were sold to Arrow Senior Living Management, LLC. Things went downhill fast. We paid for someone to shower and dress my mom. They were waking her at 4:30 am for her shower. The pandemic hit and we were not permitted to visit her. She was not getting her sevices that she needed such as walking! Her clothes were 2 sizes too small and no one at the Grande ever told us. She had bruised on her waist from ill fitting pants. We paid to have someone put in her hearing aides. They mostly didn't and when we asked about it, they put them in with dead batteries which was like putting in ear plugs. There were 80 extra batteries in her room. She developed a rash and it was allowed to spread all over her body so that she couldn't wear clothes any longer. She was prescribed anxiety medicine as needed after the death of my sister, but no one was assigned to determine when it was needed. Repeated requests for a family meeting with the Grande were ignored for weeks. She was moved to the memory care unit and we were told someone would pick what personal furniture would fit in her new room and they would move it. After a month, NOTHING was moved to her stark white room, not even a picture. She died alone without pictures of her husband or family . This is disgraceful and heartbreaking.

My mother has lived here for approximately 3 years now. It used to be a great facility for residents. Over the last year, there have been a lot of changes that nave negatively impacted residents. Much of this seems to be related to severe budget cuts. There is no security in the building anywhere. Residents have had their personal belongings stolen. It was reported to management. No one has taken action to improve this. Food quality is terrible. Many times residents do not even go down to eat any longer. It is horrible food. Many residents have come down with the novovirus in winter. There is high turnover of staff -- either by being fired, or quitting. There is only one elevator in the facility to serve all residents. It is frequently broken down leaving residents without a way to get to/from their apartments. The current activity director is lacking direction or ability to follow through on activity functions. The sidewalks are crumbling and cracked. Much of the outside shrubbery is overgrown above window ledges. The apartments are dated and old. The director of the facility spends more time outside smoking in front of the building than handling resident needs. There is no longer any consideration on the care and safety of residents.

Nice, clean place and the concept is great, however the care my relative received was horrible in the assisted living wing! They promise you everything to get you to sign up, however they didn't deliver the care they promised and we paid for. Three weeks later after finding a different facility, we are still waiting for our refund that has been promised to us. Getting someone at the facility to return a call is as challenging!

Don't send you loved one here. Nursing staff is incompetent. They can't take vital signs and when a medical problem happens they wait 3 hours to contact family members. Office staff are rude and don't file papers on time with insurance companies. Food is brought in and warmed up. No in house kitchen!