Harmony Senior Services

I would give the overall experience with the community a 4. As far as the community, programs, services and residents - I would give all of those things a 5. Just working with the business office has been challenging at times. I would definitely recommend it to others. My friend who moved in also said that the food has been really good. That's a big deal.

Staff is great, very attentive and quick to respond. The kitchen needs improvement in the quality of food & accommodate restricted diets.

They are kind, thoughtful and always willing to help.

When I moved in here last year, everything was fine. I have met some really nice folks. We got a new director. The food service started having a few problems. Also the activities director was let go, and everyone seemed to like her. I like it here, but it's had a few downturns that I'm not appreciating. I love my apartment, it's perfect for my needs. I have a housekeeper once a week and that's very nice. I guess that's the only thing I can tell you.

Administration is inconsistent and has undergone a complete turnover. You have to stay on top of them for everything. Housekeeping leaves a lot to be desired in that I had to clean her bathroom on several occasions due to the condition of the room. Nursing staff is very good with mother and takes excellent care of her.

In general I shall say the facility is lovely. good location. the staff especially [name removed] who runs the place is very helpful accommodating and will answer any all questions one may have.

he staff has been great, but there have been some leave and some new hires.

My husband was a triplegic. Need more help than they could handle with bathroom needs and transfers. My daughter in-laws grandpop just recently became a resident actually. He's pretty active but not aloud to drive and shouldn't live alone. He likes it. Enjoying the people and activities.

They have high turnover, hence , 8 to 10 reliable and experienced staff for each 24 hour period.

The only thing that stands out to me is the maintenance response time. We wanted to have the TV hung in my brother's room. They took at least 3 months to hang it. Also the shower in his room was running cold water and it took a while for that to be fixed. The med techs were very nice and took time with my brother. The nursing administration was responsive when I had questions about his care.

They always call to let me know about any medical situation. They keep them safe in the memory care section. They feed them very well.

There was a strong smell of urine in my husbands room. It wasn't cleaned until I asked for it to be cleaned. Staff is friendly. Not enough outdoor activities. Dining experience in the assisted living is very nice. Wait staff is helpful and food is good there. Overall housing is nice.

Facility is very clean and well maintained. There are frequent activities offered and the dining experience offers a variety of food options along with daily specials and there is a bistro the has drinks and snacks 24/7. Clinical staff are generally very responsive and friendly.

Some are excellent at meeting resident needs. Others not as much. They may be just learning or biding time til they find more that they are looking for. None are really bad. Meetings with management allow you to directly ask questions or make comments about your concerns

I'm extremely impressed with Harmony and the facility. I'm also impressed with the staff. I would give it a 4.5 only because I believe there can always be improvement. I dealt mostly with Denise at this facility. It made it easier to communicate with just one person. I felt she really listened to our concerns and addressed them. She also worked can presented options which made it financially and physically feasible for my mother to be placed in the facility.

Everything is good except for the food. Gave up on breakfast, ordered the same thing every morning, they just never got it right. They serve a lot of fish. The service staff is doing their best, but the food they serve leaves a lot to be deserved

They have improved somewhat recently. Still challenged to get timely responses from management. In general, my Mom is happy there, and feels safe. My Dad seems to be getting consistent good care.

Mom is taken care of to the best of their ability. They are careful with her and spoil her. They often have activities, like tea parties, crafts, and guest performers. They have an in-house doctor, so that makes things very easy.

Harmony's staff, even the dining hall servers, are uniformly kind and considerate. They are quick to greet me and my family when we visit and don't hesitate to call if they sense something out of the ordinary or anything they think I should be aware of. My family member at the facility also speaks highly of them.

[name removed] is the greatest care giver we have ever had for our father!!!! The room/apartment sizes are a good size, our father likes the community area.