Harmony Senior Services

Everything was exceptionally well overall. The only issue we had was it took about 5 days to get a tv. The laundry service never once did laundry. Miscommunication on needing a laundry basket and them providing one. We had to sign consent to get records from PT. After requesting for 4 weeks we never did get them. After the final stay, we were sent a bill for days after the stay we were not there

The people that take care of the residents are always nice and friendly to my wife and me when we visit, and others that have visited my parent there agree. My parents are residents there and also say that everyone is very nice and kind. I believe they are short staffed in the cleanliness area. Hiring more people to clean would help. I'm not really sure what kind of cleaning they do, but cleaning the bathrooms and sweeping and mopping the floors should be the minimum.

My family was pleased with the way Harmony handled our search and application process. My father is happily situated there for the time being.

So far everyone has been helpful & accommodating to my mother's needs. She loves the food, but doesn't like that they check on her so frequently. I try to explain that the aides are only doing their job. The facility is very clean. My only complaint is that I wish the activities director would try to encourage/engage my mother to participate in activities.

The team there is working to make continual improvements so they're always looking for ways to make things better for the residents we've noticed that

She very happy there. Based on my conversations with my sister and her daughter I would think a 4 or 5 for everything and yes, we would recommend the community to other families based on the experience so far.

Harmony is a nice, clean newer facility. There was a lack of communication I felt. A couple of times I was not notified that my 87 year Mom with dementia had fallen. Her laundry was lost a couple of times. I felt like I had to be on top of everything. Overall not a bad experience but I would like to have seen better communication for sure.

Facilities are very nice and the people are very nice . The only complaint that my mom has is that the food is not that great. We are pretty happy with it. Also. The room is much nicer and bigger and less expensive than the other facilities that we looked at.

Ramp up costs as a whole came as a surprise to me. We went from injury recovery to memory care in less than 15-days. Deposits, purchases of furniture, move-in expenses, establishing routines in a new environment, etc became a full time job for the first 30-days. As things have settled down I’m happy with the choice.

Mom had a very difficult transition period due to uti’s and feelings of loss of independence. Staff learned who she was and what she liked so quickly and gave her grace during her very cranky assimilation time. They provide very human, personalised care. Food is quite good. There are many activities offered which are hard for Mom due to her VERY low vision, but she participates in socials 3 days a week. I think the facility is a really good value proposition.

The only thing that has not met our expectations is the response from the staff when my mother hits her request for service button around her neck or in her room to have someone come to her room. The staff is supposed to be there working 7 minutes but they are not consistently meeting that timeframe and often it takes 30 minutes or longer for someone to come to her room. This needs improved.

It was a beautiful new facility and the residents were safe. My only problem is the staff spent more time on their personal phones then interacting with the residents and a couple were very impatient with some residents. More interaction of the staff with residents, I know [name removed] was not taken to the bathroom as often as regulations require, which means he was walking around soaked clear through almost every time I went.

2 days ago he had to go to the hospital with chest pains....... Attendants slow played the event in my opinion.... could have done better..... Room size is fine, meals seem to be good also. Overall I would recommend this community to others.

Apartments are clean and well cared for, people are all friendly, happy and contented. The meals are not yet up to par.

Things have improved a lot since they hired a new director. Before him they had many different directors that never stayed very long. The cost is already high and then cable and internet is not included in the monthly rent. My mom is in independent living. Have not heard great comments about the assisted care staff. Most people seem very friendly on staff. Many activities are scheduled if you are interested.

She was in Memory Care. They were understaffed at times. I chose to do her laundry. She lost her glasses there and they were never found. She had several nice cardigans that went missing. Residents go into rooms, and staff has a hard time keeping up with that issue. The staff in Memory Care are very passionate and try to meet each residents needs. The rooms are very nice & spacious. If I had to find a place now, I would really check several places. There are more options that are available now that weren't available when we needed them.

Many wonderful staff. Lead by a group of administrators that really care about the residents and their families and the employees. I feel there is, unfortunately, a disconnect on what corporate is willing to provide to the administrators for them to do their job. Employees are also very kind and want to give great care to residents, but the staffing numbers make that hard to achieve.

I'm not sure it's all fairly good there's always things to improve on

The front desk staff was terrific. The nursing staff and the care assistants didn't feel like they wanted to help as much, even if you had an emergency, if you didn't pay for additional services. There was rarely anyone attending the desks at each floor, and several times I found those caregivers in the bathrooms, where they had been for 15 minutes or more. Overall we enjoyed my dad's time there.

I am in Independent Living and have found that the facilities at Harmony meet my needs presently, with Assisted Living and Memory Care facilities also available if needed. Three meals a day are provided in the central dining area, as well as a full kitchen in individual apartments for use if desired. Laundry appliances are also provided in IL apartments for resident's use. Light housekeeping is provided, and free transportation can be arranged and provided for appointments and/or shopping and outings. Some activities are run by residents, and some by staff. Socializing in common areas is encouraged by staff, and special events are arranged and publicized. In-house PT, OT and ST can be scheduled and billed to individual's insurance. This is one of the newer facilities West Ashley and it is modern, well maintained and kept up, with a "family" feel.