Harmony Senior Services

The staff was extremely friendly and supportive,however they seemed to be shorthanded like everyone else.

Very friendly. I feel like they look out for residents - even the Independent Living residents. Lots of activities and chances for developing friendships. Good dinners with good service. Always trying to improve.

Similar to other facilities there is a lot of turnover. Having 5 or 6 care givers for about two dozen memory care residents can be challenging. Fortunately for my mom as a veteran she gets VA help that pays for dedicated care giver support throughout the week

My dad was there for just a few months. His dementia was quite advanced. They were very good at handling his aggressive demeanor. They were on top of changing his medications when needed.

So comments on staff. Unfortunately, there has been a lot of turnover at Harmony, and I wouldn't be able to provide a fair assessment of newer staff members.

There has been some staff turnover but generally they are friendly and helpful. I would recommend the place. Dad has been there now for a year

I don't know what happens at other facilities but Harmony has a huge turnover. On the third floor there are issues with whoever is suppose to give medicine to the residents. The residents are told to meet the medic at the desk at a certain time. Rarely are they there at the time. Recently the medic didn't show up and the residents was unaware. We are still having an issue with the first payment that hasn't gotten resolved as staff leaves

The cleanliness could be approved on due to the carpet stains, but other than that, the community is great. Yes, we would recommend Harmony at White Oaks to other families based on the experience so far.

Nutritional information about meals served in the dining hall is unavailable. Staff is friendly and responsive. Staff is also transparent.

Whenever I have had an issue the staff has been very respectful and prompt about correcting the problem. The rooms are substantially larger than most other communities I toured. I knew this would be an easier transition for my mom to move from a house to a 1 bedroom apartment. Some of the meals are good but mom has complained about meals and I have heard other residents complain also. I'm not sure at this time what is going on with the chef and kitchen staff. Their service staff is very kind but not extremely organized.

They try, understaffed but they try. The meals are good and the room size is spacious for a single person.

Staff is caring, the facility feels like a resort! Admin staff could improve by having better communication. The main nurse has not returned any of my emails when I have questions and my mother-in-law's bill just raised and I finally saw where it said she was moved to a level two and nobody communicated that to us and still hasn't as to why the bill raised and why she was moved and we weren't informed

Brand new facility with caring and companionate staff.

They seem to be understaffed at times, with a high turnover rate even in upper administration. Hope they can address these issues soon. We still feel comfortable with her overall care. The staff genuinely cares about the residents and will quickly address any concerns that come up.

They need to change the sheets for independent living. Meet with people like go door to door see how they are doing and ask if they have enough to eat. Do they want to get a ride to the grocery store or do they need help carrying groceries to their apartment. Don't wait for the residents to ask. I know it is independent living but there should still be a level of community service. Very nice new apartment with nice porches. Nice appliances and spacious kitchens. Yes Upgrades apartment with out the sticker shock. Most of the places we toured were old and run down. Harmony apartment's are very new with granite and stainless

Location and recommendation from first ex-wife and easy to break lease. New physical plant and place I wanted was twice price of Harmony At Kent. More is promised in contract than is delivered IMHO.

Newer well kept up facility. Staff is shorthanded, but does a great job. Very friendly. Would highly recommend.

The facility is well maintained and thoughtfully designed with easy access for all types of residence from independent living to assisted living. The location is convenient to supermarkets and restaurants /diners if the resident is inclined. They focus on healthy, available meals, onsite activities & local transportation. The majority of the time the staff has been friendly and polite. The staff seems to have reasonable turnover, meaning not too often and not too long.

Very nice, a good place. Usual issues but they are striving to do well. Kitchen, people didn't seem as old. Warmer entrance. Employees seemed more open.

What I like the most about Harmony at West Shores is the People, food, and parking. Yes I would recommend this community to other families based on my experience