Heritage Management Services Inc

Heritage works with you on all levels of care. We have had my Mother and Father-in-law,, my Mother and my sister-in-law at Northern Hills and received all levels of care. They’re are good about keeping residence here for good instead of sending them off to a nursing home. At times, they seem shorthanded as all places have been but work quickly to remedy that as well as any issues that we have had. The food I would say is second to none. I am surprised by their food choices and quality. Activities are exceptional as well. I give them a 4.5 out of 5 and I am tough on my grading.

My mom is a resident at Ridgewood Senior Living. The cook, [name removed], is amazing and goes above and beyond for the residents. The food could be of better quality. The staff that cares for my mom is awesome. In the last couple of weeks it has changed hands, we will have to see what the new company does.

I would say it's a good pick because they are really helpful with explaining the process. They were also very quick at getting us scheduled a tour and then moving in.

We toured Benton House of Lenexa when searching for an Assisted Living facility for our loved one. This facility was nice. The staff was friendly and answered all of our questions. We were supposed to meet with the Executive Director, but they weren't there the day of our tour.

Great sales staff. Still trying to determine if what they say is what they provide. Memory Care is more specific and staff should have proper training. We picked this community because of the availability/ Special price/ specific memory care training for their staff. Mostly the memory care training advertised.

You all took wonderful care of my beloved. It seems like yesterday I was visiting there at least once a day. It is family type of environment and friendly staff. I do however think the rates are high. It is very difficult to come up with the money to pay for the care.

The only concern I have is communication with nursing staff leadership. Mom was given a diagnosis from her neurologist and I would like updates on her care from nursing periodically. While nursing staff provided their numbers for texting, they are sometimes unresponsive. I have to ask for updates in person. It's not an issue however, to determine another placement for mom as she is happy there.

Clean. Caring staff. Good overall management. Not many activities and not well organized (Schedule not often followed. Not a big deal to us because Dad seldom participates anyway). Good overall management but not great care management (Care manager not well organized, takes on too much herself, reacts inappropriately when overwhelmed). Feel like communication could be better. Dining: good menus, generally pretty well prepared food, since care staff doubles as wait staff clients taken to meals long time before food is actually served.

They were responsive and eager to help my mom. I would recommend them, but only if their parent was able to take advantage of the activities. It's awfully expensive if the person is going to be in bed or in their room all day.

They were very friendly. The staff was prepared, and the people seemed to be happy.

I toured this facility and it was nice. It's a larger community. Very clean. Everyone was friendly. The food choices were fantastic, they have a Chef on staff. It seemed like a better fit for Assisted Living than Memory Care to me, personally. But seemed like a very nice place!

I visit my loved one often and I think that the people who can afford to live here are fortunate. The staff is very friendly and provide good care. The only suggestion I have for improvement is the food, it's just not great quality. My loved one is on a liquid diet/supplements so it doesn't apply to him. But if it were me living here, the food might be a deal breaker. There just seems to be a lot of reheated/frozen food. I thought the food was going to be great, but it' not. Housekeeping is once a week and it's adequate. I would recommend them to family and friends.

We toured with MorningStar at Arrowhead and found it to be a very nice facility. It was in our top 3 choices.

We really enjoy that we are allowed to bring our pet it really means a lot to our loved one - they are very pet friendly community. The staff are very relaxed when it comes to us visiting and taking our loved one out of the community for a day. Our loved one really enjoys when they bring in live music entertainment, they even have brought in birds and did a little show for it. Bingo is very popular on the memory care side but they do not really care for it. The staff are very friendly and caring and we would absolutely recommend Benton House of Raymore to other families.

We really like the appearance of the community right when you first walk in, it is very inviting and welcoming. The staff members are very friendly there. The meals when we first visited were very good, however some of our other family members and loved one says the quality of the meals has gone down so those could use some improvements.

We were very satisfied with this facility. They gave us a lot of information before we moved my mother in and made sure we understood everything. We really liked that it was all one level and on the smaller side as far as the size of the facility. Their communication was always good, they were great about calling and keeping us informed. Mom's room was always clean. I would recommend this facility to friends and family.

Have had two small instances. Spoke with staff and those were handled after bringing those two up. The wonderful and great thing about it is a very small community. So makes it homey and more ordeal. A family oriented environment.

They do care and they do try. For assisted living they're very good.

We had a wonderful tour experience with Orchard Pointe at surprise and were very impressed by everything that we saw. The director was fabulous and we really clicked. The reason my parents did not choose this facility was because it is a little bigger and has an elevator and they wanted something small that was all on one floor. The apartments also did not have balconies or patios and they wanted one so they could sit outside with their dog. They did have beautiful rooms overlooking the courtyard, but there was a waiting list. Overall it looked like a wonderful facility and if things don't work out where they are at now, this would definitely be our next option.

Mom was sick one day and no one checked on her. It is a good location and a good place to live. It can be understaffed sometimes. It's a good place to go with good activities. It's a nice environment for mom.