Heritage Management Services Inc

Benton House is a nice place. There are a lot of activities but my Father does not participate. He thinks the food is just fine.

So far everything has been really good. The only thing she complains about is the food. She is happy, playing cards and being active. Her unit is nice, though the kitchen could be updated. The people are friendly. When we visited people were out and about in the common areas, that is one of the reasons I chose them.

We liked Orchard Pointe when we came to tour. It was one of the better places we saw. It was a bit on the larger side, we wanted something a little smaller. The facility is outstanding though.

It was a great experience, they worked with us on schedule. They were patient while we got my parents ready.

As with any place, we've had our challenges but overall it's been good.

The only reason it isn't 5 stars is because we had to move my Dad out because their staff is not allowed to care for a catheter & he required one. We have moved him to Brookdale Shawnee, which has more qualified staff that can care fore a person with a catheter.

It is a knowledgeable, helpful staff, and prices are in line with everyone else. I just think it's a lot of money, for the care my mother-in-law is receiving.

Staff is amazing. Keeps me updated when I'm not there and everyone has been so nice. My mom loves it there. I would recommend Benton House

What they could improve on would be less turnover of employee, however we like the location, the newness, the good food and the friendly staff. My parents keep to themselves so it is had to really evaluate all the activities that Orchard Pointe offers

The director when I was there [name removed] was my lifeline and savior to communicate with my Long Term Care insurance to learn the correct terms to describe our needs. Great and compassionate personal staff

Facility and staff are very attentive and good with my dad. Cleanliness and staff is what stuck out over other places.

It has been overall mostly a positive experience. It is cleaner than most I believe. The staff has been great.. When it comes to the care services it gets a 4 because we are new to this type of facility. The meals are ok, and our loved ones does not take advantage of the activities. It's very expensive for us, I know it's in line with other facilities. From looking around at other places, one of the best things in my opinion is the size. It's smaller than most places we looked into. I would recommend it.

There are regular "Town Hall" meetings where staff and residents exchange information, concerns, and opinions about things that are going on in the community. Ideas are shared and the staff is responsive to suggestions. They have a weekly happy hour with live music, drinks and refreshments. The food is really good!

Nice place, good staff, but still working on the consistency of follow through. Waiter/waitress don't seem to have sections in dining room And asking for a work order at front desk and then getting fixed there is a break down communication somewhere I would definitely would recommend It's less than a year old, they are going through growing pains as they add additional staff as they are filling up with new residents.

The people are very friendly and the facility is clean. They have a great executive director which helps tremendously. I would definitely recommend Benton House of Staley Hills to anyone.

The staff is friendly and helpful. When my mom was there the food wasn't very good. Not very much meat. A variety of other choices and healthier choices would be nice.

The light and brightness of the place appealed to me. The people milling about seemed it would be a friendly community. Also, it seemed a beautiful, safe neighborhood for my young grandkids to come for care after school and to visit me. They are welcomed, and so is my little dog. The staff treat them just like family, which I love. The activities are repetitive and leave a bit to be desired. They do NOT get us put in the community enough, but rather have fund raisers for Alzheimer's every couple of weeks instead. The food is great at times and at other times, not so good and is repetitive, too. It is food on a large scale, though, and there are about 4 choices per meal, so all in all there is nothing to complain about! They fix your meals and are very kind in serving us! I love that they clean and do laundry, bedding changes included! If you want to be social you can, if you want privacy, you may have it! The staff are the BEST and TRULY care!

As with most everything, what you put in to a place is what you get out of it. As long as you are on top of things, frequent visits and get to know the staff, it's a very good place.

The experience was pretty good. [name removed] had really good care most of the time while he was there. The staff became like family to us, and were always willing to help me when I would have a bad day while visiting, or helped me as he needed more care. They did have a few problems with the unit that he was in. I and numerous others resident family members were irritated that they had a beautiful outdoor courtyard, but no potted plants or weeding/upkeep was done until several of us brought it to their attention. I believe this was a landscaping issue, but instead of dealing with them, plants bought at Lowes were brought in, then. Not watered so they died. I know everyone has issues with staffing, but you can't have residents who have wheelchairs, walkers, or need other assistance, left alone for long periods of time. On numerous occasions I had to step in to help another resident because there was no one on staff to help. This was told to the director on numerous occasions by myself. When my husband was declining, hospice was brought in and a wheelchair for him. He fell 6 times in 9 days. I was called each time, as was hospice. I know that other residents who were fall risks were kept out in the common area most of the day so they could be watched. Almost all of my husband's falls were in his room , alone, and staff just happened to find him. Not okay!

Some of the lower ratings were patient fault. Patient did not choose to participate in activities and had poor appetite. Also my friend was only a resident for a few months and then required transfer to mental support area but staff was very supportive. We initially chose this facility due to the location, pleasant staff and cleanliness of the facility. Pleasant overall for short term experience. Only main concern was lack of medical supervision....more custodial than physician involvement.