LCB Management

This is a very nice community. It is a newer community and I am very impressed with it. The food is god and looks like a step up form the other communities. The person that gave us the tour was very good and helpful.

I got the opportunity to take a tour of this community and the staff was great. They helped me understand what they offer. I felt the amenities that they offer are not enough for the price they charge. The community looked clean and well kept though.

The Residence at South Windsor Farms did not have enough of what i was looking for. The activities didn't match the needs that my loved one needed, the layout didn't work for us. It was a neat place. The people were courteous and acknowledged me during my tour.

Too pricey, but great location, friendly, and nice views

There was no one at the desk when I went to visit this community and you need someone to let you into the memory care unit. The room we were shown was small and the community did not feel warm and inviting. The community seemed clean, however I think the floor seemed dull.

For the money, it's probably the best value. I'd say the food is adequate, and I don't really participate in the activities, but they have a variety available. I've had no issues so far!

We toured this community while looking into care options for a loved one. The Residence at South Windsor Farms was a very nice looking new community. The staff here seemed friendly enough, however I don't know that they were working well as a team yet. The facility seemed new enough that not all the kinks had been worked out yet. My loved one has some fairly exacting care needs, so I didn't think this would have been a good fit at the time I toured.

Very nice, clean ..new. Feels like a hotel. Sales person informative, but we ended up 'talking' too long .. we were on a time limit and tour itself felt rushed. We are early in our search, so minimal comparison.

There some wonderful people here but the culture needs work. Under the new ownership, staffing is not consistent and a resident can have 4 or 5 different caregivers on a single shift in any given week. Residents able to vocalize grievances or bear witness are not welcomed. Staff that "bark and argue" with residents are not considered abusive. There is a common practice of staff socializing in the office while the residents sundown unnoticed. There is little to no weekend cleaning but it is a generally clean and virus free environment. There are many dedicated caregivers. The movers, after finishing up at the new facility, said: "You can feel the difference in the attitude, this is the better choice."

I thought that they were pushy when they came unannounced. They said they had an appointment and visited my mother in the morning without us knowing that they were coming. Then they wanted to put her in a room with another woman and just one bathroom between the two of them. So they just didn't have the right space for her. They had other space but that was their plan, two women in a room with one bathroom.

Nice homey atmosphere. Looking for more active residents.

I thought they were maybe too confining. They don't take the residents out, ever, and I just though that my cousin was not quite to that level of lockdown memory care.

Talked with Seth; sounds nice, but too far, and this might work well for one in-law but not for the other; we're looking for a campus they can reside on together, even if in different units.

Albion is not to bad.

Assisted living $3975 for alcove studio and care costs start at $200/mo. Community fee is $3000!

I would not recommend it for dementia care (not even a little), but I would certainly recommend them for other care. They promised a lot, but they did not provide enough.

It is an older building so the community is not as bright and shiny, but it is well kept. The staff members we did meet with were nice. The actual care our loved one received while she was there was decent, but the problem was their communication. They did not seem to keep us informed with anything regarding our loved one, we were the ones constantly reaching out asking questions. We asked them initially what the difference was between assisted living and memory care and they said pretty much nothing. However that was not the case, there is only one director on the memory care side and they have very strict and limited visiting hours which iwas an inconvenience for our family.

Care wise the memory unit here is very good. Unfortunately the dining experience which makes up a good portion of the day is pretty awful now. The food has gone down hill in the 15 months we have been here. The whole memory care dining experience is really disorganized. No one is in charge and it is routine that they don't get some people juice or coffee and sometimes people don't get offered for. They need to fix the whole process. Many people are falling and it's because no one is paying attention. There are a few GREAT aides that try and do it all. Then there are some that clearly ignore when a fall risk is walking around. I've been there several times with falls and no aides in the room. They really need more people paying attention.

We chose this for my mother because the food and attention to detail were fabulous. In the last eight months it has gone way down hill. The food has been very uneven, sometimes not fully cooked, the portions even smaller than usual. The entire house keeping staff quit recently, and they lost the activities director who apparently was going to be let go. The place has been bought by a holding company that owns several similar places. They no doubt know that once a parent is settled, children are reluctant to move a parent, even if the residence declines, due to the disruption.

My dad's had a hard time here . They could not meet his needs and he constantly kept trying to escape through windows, doors anyway that he thought would get him out . There were not any activities to keep him busy . My father was very active so he had a hard time for someone that is not as active this would be a nice place