LCB Management

My Mother, a resident at Mercer Hill, fell ill in December and was placed on Hospice. All my Mother wanted was to be at home in her final days so I arranged with hospice to have her brought to HER home in Mercer Hill. Instead of being met with concern and compassion, I was met by [name removed] Guest Services Director with attempts to block my Mother from being in her own home in her final days. [name removed] showed no compassion or concern for my mother or I and only cared that Mercer Hill would not profit off my Mother's final days. When I confronted [name removed] and stated I would sue before leaving he proceeded to laugh at me. [name removed] Guest Services Director and [name removed], General Manager run Mercer Hill with a total lack of compassion and concern for the residents. [name removed] in fact raised the rent of the residents by [removed]% in 2023 ($[removed] per month for my mother) with no concern for the fact that the residents live on fixed incomes.

They lied to me about how often he'd be able to exercise and shower (promised daily, got once a week at best), the management staff was often unavailable or unresponsive, and the medication management was iffy at times. That said, he was safe and fed for the month he stayed there. But I wouldn't send him back nor recommend anyone send a loved one there unless they had no better option. I had to go there almost daily to make sure he got his meds, had enough access to water (I brought in cases of water for him), and educate the staff of his needs. He definitely decompensated at a very significantly higher rate while he was there.

The memory care unit at Pearl Street does not appear to be equipped to handle people who are entering the advanced stages of Alzheimer's or dementia. They promote the fact that someone can move into their assisted living and then continue out their time in memory care if needed. However my father eloped from their memory care unit and after an extended visit to the hospital to have his medications adjusted, they decided they would not allow him to come back so we had to find another place for him to live. It was all in all a very disappointing and frustrating experience.

We have not been very happy with Suffield by the River. It's a beautiful facility. Unfortunately we are quite disappointed with the care my mom has been receiving and the stress that puts on my father. The aids would benefit from more and consistent training. And I would recommend more staff aids rather than using an outside service. They are revamping the administration with three new administrators at one time. They keep their distance from the residents. They refer to some staff as doctors yet yet they are PAs. (House physician and Podiatrist). Mom's care has been abysmal. Except for her regular morning aid the other aids are not properly trained nor are they consistent with her care. The am and pm aids come at varying times and they actually forgot my mom one evening. Mom even fell when a new untrained aid came alone to prepare my mom for bed. The residents are required to buy their buzzers yet they often take a long time to respond and one time went to the wrong apartment. When it comes to the meals, the breakfast is great and the fact that my parents can go to the dining room at anytime and sit with whoever they want is great. Other than that the food is pretty awful, except for the baked good. Billing issues were almost impossible to resolve. No one wants to talk to you. Initially they were quite rude about adjusting their bill to reflect the promises of their marketing manager.

It became apparent very early that there was a large change over in staffing. It seemed that my mother had an aide that was new every few days. The director and business manager and sales reps have changed in July and then again in September and one of the positions in January. I received a call from a nursing director that was less than professional and when I went to meet her about a week later, she no longer worked there. Aides actually told my mother she was calling for help too often and she was going to be charged for each call.

My sister wanted to be in Rocky Hill and Ferry Park Told us she could have independent living there. She moved In and what was promised by [name removed] was not the case. I felt I was aging myself at a rapid rate just visiting her there. Nobody can walk on their own, it’s like a nursing home and the executive director told me after we moved her in there that they don’t have a lot of residents because they all passed from covid. [Name removed] had said they were close to full. I will say it is a pretty building. But if you are active like my sister don’t go here. The activities are slow and the activity girl talks to you like You are a child. It just wasn’t for my sister and was very expensive!!! She only stayed a month or so and is much happier elsewhere.

The current administration lacks communication with the family. The community switched pharmacies without letting the family know, and this has caused delays in my loved one getting medications that are needed in a timely manner. I would recommend you make sure that this community is able to completely care for your loved one. If you don't want to have full involvement with your loved one's care, this isn't the place for your loved one. The meals are really good; however, they don't accommodate the dietary restrictions. The chef does puts together well menus. I was able to bring wine for my loved one to use and the community has lost these items. I ended up labeling the items the next time prior to bringing them into the community for my loved one.

The halls were dirty, the carpet was dirty. People seemed very frail, the dining room was dark.

Although it is a beautiful facility, the management and staff are not friendly and could care less about their residents. Other than wait staff in the dining room, I am truly displeased by the front desk and administrative staff. My grandmother deserves to be greeted and spoken to in a friendly manner. Also, she pays extra to have her room cleaned and it is never clean. The sink has been clogged for months, the bathroom is disgusting and there is a layer of dust on her coffee table.

Placing 2 Seniors in a one bedroom space account their financial situation is not kindness, its maximizing profit. [Name removed] you should be ashamed! After bleeding people of their life savings then casting them aside is just wrong. This will be blogged across the internet for the public to decide. - This is a heartless assisted living facility.

Folks, the prior reviews are from people who "toured" the facility. What a crock. It's been numerous years since my mom stayed at Traditions, but they were far from 5 stars and I find it suspect that real users answers are buried. Mine shall likely be as well. Beware of a clean facad. That is not the best way to judge a facility.

They were not expecting me when I showed up. I found the place to be dirty, the staff to not be knowledgable, and the rooms to be dingy. Not for me.

My mother was in the dementia/memory care unit at the Reserve (Brookdale) from August 2017 till she passed end of October 2017. It is a nice facility with some caring individuals. Some problems with cleanliness in the room. I would advise however that you will be charged an minimum of 7 days care after the individual dies. Total rip off. Money grubbing at it's worst. Read the contract very carefully.

Their care was good in terms of assisted living, but they had some personnel issues. people were leaving, and they were having trouble with man power, and they were short staffed. The chef left and they were faking it for quite a while, and the food was bad. They had assigned seating, and they didn't offer to help when there was another resident causing problems. There were people on the verge of being in the memory unit, and causing trouble at meals, and that made for an unhappy social environment. Management was not doing a good job, and didn't have enough people.

This facility is small and appropriate for low functioning dementia patients. The staff is caring and attentive but activities are limited and stimulation is minimal. We moved our mother after one week because it became clear to us that despite what we had been told the residents were in the more advanced stages of their disease, were fairly low functioning with offered activities matching this level of functioning and our mother would be under stimulated, bored and unhappy. We also had some concerns regarding cleanliness but we expect those concerns have been addressed by management. BEWARE: All email addresses were the persons title and not their name; probably means high turnover! HINT: Be sure to negotiate for a trial period, in writing, before signing anything if you have any concerns as to the appropriateness of this or any facility. We did not and despite rigorous negotiations with management left a large amount of our mother's money on the table when we moved her.

The Hearth management is not transparent through out the corona crisis. Meaning families and loved ones are not regularly updated with number COVID19 cases with staff and residents and insist they fall outside of governer executive orders including protection from late fees and rent deferment and eviction proceedings during the crisis. . This is not what you'd expect and these places need a lesson in tenant rights and protections. The contract is usery as you wait to see who's next to go to the hospital.

Most of the aides are very good. However, they are understaffed. I was in my uncle’s room when he rang for assistance and waited 15 minutes for someone to come. This happened multiple times and it didn’t matter if it was during the week or on the weekend. There never seemed to be enough help. God forbid if it was a true medical emergency, the resident would be up the creek without a paddle.

Not a place I can recommend. Make a visit to the place without calling ahead and you’ll see the real deal. I hear they don’t treat their staff well and that’s why there’s so much turnover. It’s all smoke and mirrors. Good food and beautiful place, but when your loved one truly needs care and attention you won’t find it here.

My sisters and I moved our Mother into the Assisted Living Section of Brookdale (formerly Emeritus) in East Longmeadow, Massachusetts prior to her being diagnosed with dementia. Within five months, the Director of the facility informed us that our Mother had wandered outside unescorted and would need to be moved to the Memory Care Unit immediately. With no guidance and little communication from the staff at Brookdale, we hesitantly moved our Mother into this new area. That’s when our real nightmares at Brookdale began. While the Assisted Living Section of this facility may be adequate for seniors who need little to no assistance, the Memory Care Unit is extremely poorly staffed for people with dementia. During the first of two meetings with Brookdale’s Director and Senior Nurse, we were ASSURED that unless our Mother needed hospitalization, she would be able to live out the rest of her life at Brookdale. They emphasized that they were well versed in the late stages of dementia and would absolutely be able to care for her there. We were told that there was medical staff available which we assumed would mean that should our Mother have any medical issues, they would be able to take care of them. We soon found out that those were completely false statements. The care that our Mother received there was of the poorest quality. We constantly received phone calls from the nursing staff suggesting that our Mother’s confusion was due to a urinary tract infection, which was not true as we had taken her to an urologist and were told she didn’t have one. Our Mother’s bed was rarely changed; her laundry was thrown into her room, along with clothes that belonged to other residents; she was often left in bed all day long with very little supervision; and it became a common occurrence to visit her and find her crying and confused over very small things that the staff could easily have taken care of. Our impression of the senior staff there was that they cared more about meeting dollar quotas than taking care of their residents. While the Memory Care Unit at this facility may be an adequate place for seniors with mild or initial stage dementia, I would not recommend it for mid- to end-stage dementia.

Pearl Street was initially fabulous. Once the company changed hands things went down hill and fast. Food was horrible, not enough staff, missed medications constantly changing staff. One hand never knew what the other was doing. Very very disappointed. I cannot even tell you the marked change in my mother since moving her from Pearl Street. Very Disappointing experience.